Is it possible to include a ServiceNow Group in a watchlist or can we only add individuals?

[RuthM608]

I have a process that requires a group of people be included on the watch-list of an Incident ticket.   Rather than putting in each name, I'd like to set them up as a Group in ServiceNow and just include that group in the ticket watch-list.   Looks like we can only use individuals though, so I figured I'd ask and see if anyone knows a way to do this.

[Marc A Love]

I think its only individuals....what I've done for ease of use is create a Service Now user called "Watchlist: GroupName"   (whatever the group is) and in the email address provide a group email address/DL that includes everyone that needs to be in said watchlist group....I now have a collection of them for various business services and people are able to select them pretty easily by looking for the prefix "Watchlist"....

Just my workaround/2cents.

ML

[Eric K3]

Your solution works for allowing those users on that group email/DL list to see all the notifications for the incidents, but it does not allow them to see the incidents listed in their Watched Incidents module under Self-Service. Also, if they click on the link in the notification to go to the INC in SN, they will get a "Record not found" message. This has been frustrating for our users, since they want to see the INC in SN and all the historical comments. I have not found a solution yet to add a group to the "Group List" field and then allow all members of that group to see the INC.

[RuthM608]

Thanks, I'll give that a try.   I just wanted to make sure it couldn't be done solely within ServiceNow.

[simpatico]

at least in Geneva, there is an OOB watch list field for groups. It's called "Group list" that you can add to your incident form. This is a new field, since the Wiki's script otherwise still refers to a custom "u_group_watch_list".

http://wiki.servicenow.com/index.php?title=Add_All_Email_Recipients_to_Watch_List