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01-03-2025 03:45 AM
Hi
I want a similar method as g_form.isNewRecord() to return true on the submit of a form to be used as a condition for changing a field value using:
"g_form.setValue('u_customer_state', 'Assigned');"
as this work everytime when i use it in the else part but i want to change it to else if
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01-03-2025 04:03 AM
Why client script is required?
why not use before insert BR which runs only once and will set the value to Open?
OR
why not use default value as Open for that at dictionary level
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-03-2025 04:21 AM
Hi @ahmedaabdel
Use Before Insert/Update BR instead of onSubmit Client Script, Use the default value for setting as Open
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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01-05-2025 07:20 AM
Hi @ahmedaabdel ,
thanks for marking helpful, as per new ServiceNow community you can accept multiple solution, if my response helped you then you can accept solution