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01-03-2025 03:45 AM
Hi
I want a similar method as g_form.isNewRecord() to return true on the submit of a form to be used as a condition for changing a field value using:
"g_form.setValue('u_customer_state', 'Assigned');"
as this work everytime when i use it in the else part but i want to change it to else if
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01-03-2025 04:03 AM
Why client script is required?
why not use before insert BR which runs only once and will set the value to Open?
OR
why not use default value as Open for that at dictionary level
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-03-2025 04:21 AM
Hi @ahmedaabdel
Use Before Insert/Update BR instead of onSubmit Client Script, Use the default value for setting as Open
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01-03-2025 03:53 AM - edited 01-03-2025 03:59 AM
Hello @ahmedaabdel
Using an onSubmit client script is an ideal solution when you need to execute logic specifically during the form submission process.
function onSubmit() {
if (g_form.isNewRecord()) {
g_form.setValue('u_customer_state', 'Open');
} else {
g_form.setValue('u_customer_state', 'Assigned');
}
}
Hope this helps!
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Juhi Poddar
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01-03-2025 04:04 AM
Unfortunately it didn't enter the else if
is there any solution?
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01-03-2025 04:03 AM
Why client script is required?
why not use before insert BR which runs only once and will set the value to Open?
OR
why not use default value as Open for that at dictionary level
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-03-2025 04:05 AM
Can you explain to me how to do both solutions to try them