It is not possible to register the instance you are on as a remote instance

jeremyaubin
Kilo Contributor

Updated to Helsinki Patch 5 and now am unable to pull update sets from Dev Server.  

When pressing "Test Connection" am getting "It is not possible to register the instance you are on as a remote instance".  

Has anyone seen this error or figured this one out yet?

6 REPLIES 6

Chuck Tomasi
Tera Patron

Are you using the same version of ServiceNow on the dev server and the server you are on?



Have you tried creating a new update source record and testing that?


Yes, all servers are clones of eachother on same software version



Yes deleted the update source and am unable to add a new one at all, same error as the trying to connect button.


When you say you are unable to create a new one and test it, at what point are you getting stuck? Is there no New button? is it the same message appearing after you have created the record?


The old record, I could click the Test Connection link and would get the not possible to register pop-up notice.



When I deleted the old record and tried to create a new record even with a new name, i am unable to even Save/Insert/Submit the record at all, so no i have no remote instance records.   The same error message pops up.



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