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Serial Number for PDUs

Hi, We are currently discovering PDUs (Power Distribution Units) using SNMP and populating in our CMDB. However, the OOB pattern/probe is not getting the Serial Number. I would like to know if someone has done this before and help me with discovering...

Rao6 by Tera Contributor
  • 312 Views
  • 4 replies
  • 1 helpfuls

CI not getting bind to the alert

Hello all, Can anyone please help me to resolve the issue: I am unable to bind the CI to the alert.Below is my scenario:I have an alert which consist of a Node value for e.g. the Node value is "Rome".This node is available in ServiceNow Windows table...

PranitaBahugun_0-1733829971984.png

IDRAC-Out of Band Devices Discovery Issue

IDRAC Out of Band Devices.When the discovery is running through schedule it is giving error and not discovered.--"SNMP probe timed out. Target is either unreachable or there are no valid credentials for it."And there are few IPs in the same subnet wh...

mochan_s by Tera Contributor
  • 587 Views
  • 2 replies
  • 1 helpfuls

MID server for ACC on Linux host in Kubernetes container

Hi, we have installed MID server for ACC on Linux host in Kubernetes container.The issue is, by its design that IP address is changing quite often on Kubernetes pods, therefore MID server has "issue" and has to be done re-key.Do you guys have any exp...

Doci1 by Kilo Sage
  • 431 Views
  • 2 replies
  • 0 helpfuls

SOW configuration

Hi.I would like to modify this panel(see photo attached) in incident form on SOW , so the 'details' panel will be first and the 'overview' will be second.I have searched all over the community , and so far , couldn't find any documentation about it.P...

Choice list with multiple dependent values?

This has had me stumped for a while and I'm hoping someone can help.  I have a Symptoms dropdown list that I'm trying to make dependent on the Incident Category. Any one symptom may need to appear in the list for several categories, which is where I'...

Jake Berkes by Tera Expert
  • 22158 Views
  • 10 replies
  • 13 helpfuls