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alert are not populates HLA

Health Log Analytics has created the ServiceNow System Logs Retriever, which streams logs from the ServiceNow system. The data input and data input mapping have been configured, and input mapping has started. Logs are populating in the Log Viewer, bu...

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Resolved! Access to new Discovery Admin Workspace

We installed the new "Discovery Admin Workspace" plugin. Although I am an admin and can view everything else regarding Discovery, I see a "You do not have permissions to access this page" message when I view the new workspace. Same thing happens on m...

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SusanWinKY by Mega Sage
  • 3776 Views
  • 3 replies
  • 3 helpfuls

Resolved! Agent Client Collector Manual installation

Hi all, we are in process of installing ACC on a RHEL machine, following all the steps as mentioned in the docs through the terminal. MID Server got connected to the agent , then the agent was configured to run as a service, but after inserting the ...

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Mark Todorov by Tera Contributor
  • 2363 Views
  • 6 replies
  • 2 helpfuls

SNMP Integration with ServiceNow Event Management

Hi All, We have integrated some of the storage devices to servicenow via SNMP , how ever these devices are sending lakhs lof unwanted snmp traps unfortunately few of the devices dont have the control at source system to send required traps, I would l...

Renu kumar by Tera Contributor
  • 737 Views
  • 3 replies
  • 1 helpfuls

Armis integration not happening

Hello Experts, I am doing Armis integration with ServiceNow but after providing the Armis URL and secret key, In the next step when I try to load the test 20 record option, it throws an error: ConversionError: The undefined value has no properties. (...

CMDB Discovery Issue: Mandatory Attributes

I have am encountering issue with Network Subnet discovery. The "glide.required.attribute.enabled" property is set to false, yet the Network Routing Device - Light pattern spits "Missing mandatory field(s) [owned_by,support_group] in table [cmdb_ci_i...

Kalpan2 by Tera Contributor
  • 1239 Views
  • 2 replies
  • 1 helpfuls

Get server list from a Service Map

Hi, We have a requirement to get the list of servers(windows/linux) if there are any in a Service Map. These servers resides at different levels, so is there a way to make it at same level for different application or is there a way to get the list o...

Community Alums by Community Alums  
  • 580 Views
  • 2 replies
  • 1 helpfuls

Resolved! MID server validation failed

We were facing some strange issue with our mid server in dev. ONLY WITH DV MIDSERVERA quick background :we have integration with remedy and this is through the midserver. We were able to send the SOAP message to the remedy instance. but, we are not a...

smrevanth by Tera Contributor
  • 7510 Views
  • 5 replies
  • 10 helpfuls