ITOM Licensing for VMWare Virtual Machine Instance

[anthonyokoth]

Some questions on this forum and even a Knowledge article on ServiceNow indicate that ITOM SU Licensing is based on nodes, which is performed on the Server (cmdb_ci_server) table. Why is it then that when i run disvocery on my VMWare Virtual Machine Instance (cmdb_ci_vmware_instance), it finds the VM Instance and the hosted Windows Server OS, adds/updates them in their respective CI tables but the VM Instance still consumes one SU. Whats going on here?

[Ram Devanathan1 · Accepted solution]

Would you like ServiceNow to charge you for both? 😉

Humour aside, the VM and the guest OS within, are really one and the same. so we dont' charge SU twice for the same compute instance.