Hello Friends,
We have not implemented this yet; however our Security team is requesting some modifications to the OOB Firewall Rule Request to the degree where there is a need for the users to be heavily guided for entering IP information. The team does not want users entering free text for IP addresses. They are asking for drop-down picklists that can query a table either held in the CMDB space or our NetBox application via an API (NetBox replied to me stating that they do have a SNOW integration, but it is not relevant for this purpose). Our team also asked about how subnets could be handled - how to accommodate a direct net address - i.e., 192.168.0.0/16.
The current challenge with the home-grown request tile is that there are no 'guard rails' to help the users with the request, and the resultant information in the RITM must be deciphered by the team. Please let me know if this message is better suited for another forum.
We want to use the new rule request as it integrates with the Change module nicely, but as you see, there is a level of modification needed. I would love to hear if anyone is doing something similar in the Firewall Rule Request space. Thank you.
