ITOM

[shivani42]

Hello All,

Same filed showing different value on XML and Audit history on the form. We have a state field  on Alert table which is showing closed state on XML(Which is correct) but open state in audit history of State field. has anyone faced the same before?

Please help !!

Thanks,

Shivani

[Community Alums]

Hi @shivani42 ,

This is a expected behavior!!

Please refer to this thread for an example :

https://www.servicenow.com/community/developer-forum/same-field-is-showing-different-values-on-form-...

[shivani42]

Hello Sandeep,

The link you mentioned is showing the value for date time filed. That i understood. but in my case the field is state which has different choice list(open, reopen, close, in progress). it is not related to that you mentioned. how it possible if state is closed but in audit history it is still showing in open state.