Meaning of Closed Incomplete
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11-20-2014 01:24 PM
In a dump of the closed items there are "Closed Incomplete" items, do you know the definition of this selection value and why it would be selected?
This is part of the evidence to be provided to the auditors.
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Service Mapping
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11-20-2014 01:29 PM
Whenever a task is closed without actual solution / resolution (in case of incident/problem) OR when user backs out any service/change request, such items are marked as closed incomplete.
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07-22-2022 07:01 AM
Hi
Thanks.
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10-08-2018 01:16 PM
As a best practice, when a Request is Rejected should the REQ be marked "Closed Rejected" and the RITM be marked "Closed Incomplete"?
