We have a business requirement to create a catalog item that will be used to report on changes made outside of service now. The group will submit the catalog item, and the task should be created and then automatically close. Could anyone give me some...
Hi Service Mapping - Discovery experts. Question: MID Server setup: if you have CIs in four different data centers spread through different geographical locations would you start with one (HQ) or four MID server installation/setups? I welcome your ...
Hi All,I'm able to discover windows server (ws123), and user (svc_servicenow) also available in credentials table in servicenow. When I'm validating the credentials account in windows machine for local admin account, then I'm not able to find this us...
I am facing an issue preventing service mapping of Citrix XenApp based application in the way described here. https://docs.servicenow.com/bundle/madrid-it-operations-management/page/product/service-mapping/concept/mapping-services-citrix.html ...
We had setup of discovery last year on jakarta version. It was working fine earlier. Now, when we moved on Madrid, The Windows server discovery is giving errors/warning related to powershell probes. For example, windows - installed software probes ne...
Hi, Need help with reports. Using incident table is there a way to also list the alert information. I am able to use the alert table and get the incident information, however unable to generate a report using the incident table to capture the alert i...
how is stale data handled? do we need to work it through the CMDB health dashboard and configure additional remediation rules or is the CI record automatically marked as non-operational? We will be performing SCCM data pull, ServiceNow discovery (w...
I'm working on the cmdb health dashboard and to start with we don't want to use the staleness rules. I only found one ootb rule on the top ci class which i deleted. Then i ran correctness score calculation, cleared browser cache. But i still see non ...
I have setup a Windows Credential on MID Server Service. When I am running discovery, CI is being created but most of the data is not coming. I checked the logs. I found that it is giving "access is denied" error within "Windows OS - Server" Pattern ...
Hello - So when i discover a Database Instance specifically the MSSQL, the "updated" and the "Most Recent Discovery" fields both gets updated when viewing from the list form (which is operating correctly). However, when i discover a Database Instan...
New to Discovery and untrained, so I apologize in advance for a simple question. Does the Discovery engine, for a scheduled IP range, initially ping each node before trying to probe that node's ports? i.e. for a 24 bit masked network, 254 ping reques...
Hello, I am looking for some guidance on my issue below. For the past 5 months, my company has been sitting on our CMDB but have never utilized it. We set up discovery and then had a major acquisition so we were not able to put the proper effort into...
Hi,We have discovered virtual servers , cluster IPs i.e. VIPs .in Servcienow Helsinki release.Please let me know where we can see all discovered IPs and is there any property exist to say discovered IP is virtual IP? In case of cluster, can we chec...
Hello, Community. I'm having an issue and I would like to know why it's happening.I'm new using the platform and I'm getting familiar with it. Issue:Once the schedule job finish its execution, I have duplicated records for the same VDI in the cmdb_ci...
We have a customer that has made an investment in TIBCO. They are using ServiceNow but have not done any integrations. We are now planning to do integrations and I've been explaining to them some basic concepts, including the cloud/on-premise com...