Metric intelligence in servicenow

[Ahmed Anwar Uni]

Hello Everyone ,

How matric intellegince works ? Like how it retrieve the data from the external monitoring tool (SCOM , Solarwind , VRops ... etc ) and where the data inserted ? Can we use metric intelligence without binding it to CIs ?

Regards, 

[RemcoLengers]

One of the fundaments is binding it to a CI and CI's and CMDB are the fundament of ServiceNow Service Operations (ITSM/ITOM). What do you have metrics for the do not need a CI? Just curious.

I just released a blog that has some details you might like 

https://www.servicenow.com/community/itom-blog/walkthrough-guide-for-aiops-and-metrics-getting-a-cus...

[Ahmed Anwar Uni]

Hello Remco,

Thank you for your response. Our primary goal is to integrate with a monitoring tool, specifically vRealize Operations (vROps). Since there is no out-of-the-box plugin for direct integration, we considered using Metric Intelligence to pull the data. However, we are running discovery on our on-prem instance and still do not have the full CIs. In the meantime, we need to retrieve all the monitoring details for reporting purposes. Could Metric Intelligence support us in this? Alternatively, can we pull the data received from vROps into a custom table instead of the CMDB?

Regards,

[RemcoLengers · Accepted solution]

Metric data is stored in a "separate" time series data database called MetricBase (clotho), so the concept of "making a new table" may not apply as you know it. Further more Metric Intelligence requires a metric to be associated to a CI and the data to be ingested via a MID server. Also the further handling into Alerts and Incidens requires a CI binding so I do not see how something without a CI binding can lead to something workable. Now as everything in the ServiceNow platform can be custom programmed with enough effort but I am not sure you'd want to take that route rather then putting effort of getting the CI's in place. Hope this helps.

[Ahmed Anwar Uni]

So MetricBase is the source table for Metrics recieved from VRops ? and the Event rule running on MetricBase to match CIs with the recieved data ? 

I really appreciate your response as it is make it more clear .