Metric intelligence in servicenow

Ahmed Anwar Uni · ‎07-14-2024

Hello Everyone ,

How matric intellegince works ? Like how it retrieve the data from the external monitoring tool (SCOM , Solarwind , VRops ... etc ) and where the data inserted ? Can we use metric intelligence without binding it to CIs ?

Regards,

RemcoLengers · ‎07-14-2024

Metric data is stored in a "separate" time series data database called MetricBase (clotho), so the concept of "making a new table" may not apply as you know it. Further more Metric Intelligence requires a metric to be associated to a CI and the data to be ingested via a MID server. Also the further handling into Alerts and Incidens requires a CI binding so I do not see how something without a CI binding can lead to something workable. Now as everything in the ServiceNow platform can be custom programmed with enough effort but I am not sure you'd want to take that route rather then putting effort of getting the CI's in place. Hope this helps.

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RemcoLengers · ‎07-15-2024

I'd say MetricBase is the target for the metrics from any source. (And this is pretty transparent as it happens in the background). And there isn't such a concept as "an event rule running on MetricBase". The Event rule binds the Metric event to a CI, so basically the platform knows for what CI's (classes) to accept Metrics for.