Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Metric intelligence in servicenow

Go to solution
Ahmed Anwar Uni
Tera Contributor

‎07-14-2024 04:03 AM

Hello Everyone ,

 

How matric intellegince works ? Like how it retrieve the data from the external monitoring tool (SCOM , Solarwind , VRops ... etc ) and where the data inserted ? Can we use metric intelligence without binding it to CIs ?

 

Regards, 

0 Helpfuls
  • 2,015 Views
1 ACCEPTED SOLUTION

Go to solution
RemcoLengers
ServiceNow Employee
ServiceNow Employee
In response to Ahmed Anwar Uni

‎07-14-2024 11:57 PM

Metric data is stored in a "separate" time series data database called MetricBase (clotho), so the concept of "making a new table" may not apply as you know it. Further more Metric Intelligence requires a metric to be associated to a CI and the data to be ingested via a MID server. Also the further handling into Alerts and Incidens requires a CI binding so I do not see how something without a CI binding can lead to something workable. Now as everything in the ServiceNow platform can be custom programmed with enough effort but I am not sure you'd want to take that route rather then putting effort of getting the CI's in place. Hope this helps.

View solution in original post

5 REPLIES 5

Go to solution
RemcoLengers
ServiceNow Employee
ServiceNow Employee
In response to Ahmed Anwar Uni

‎07-15-2024 01:28 AM - edited ‎07-15-2024 01:29 AM

I'd say MetricBase is the target for the metrics from any source. (And this is pretty transparent as it happens in the background).  And there isn't such a concept as "an event rule running on MetricBase".  The Event rule binds the Metric event to a CI, so basically the platform knows for what CI's (classes) to accept Metrics for.

0 Helpfuls