Mid-server CPU usage data not getting in to instance.

[Rahul Jain5]

Hi,
I have two mid-servers installed on two different host machines.
For one of the mid-server I am getting CPU usage data in instance on "Dashboard". However, for another server I am not getting the CPU usage data. Only difference between two mid-server installation is that, once is installed on C drive and another one on E drive.

Can someone help me on how to get CPU usage data in an instance for mid-servers?

Thank You
@itom #midserver #dashboard #itom

[Amit Verma]

Hi @Rahul Jain5 

ecc_agent_scalar_metric table stores the CPU usage data inserted by each MID Server every 10 minutes. To troubleshoot this issue, check if you are getting entry into this table for the affected mid server or not ?

Thanks & Regards

Amit Verma

[Rahul Jain5]

Hi @Amit Verma ,

I did checked that table, and there are no entries for CPU usage for the concerned mid-server.

Regards,

Rahul

[Amit Verma]

Hi @Rahul Jain5 

As a next step, please check the mid server logs for any sync issues. Please check if you have any active issues around the mid server.

Better to logon to the mid server host and check the agent logs. Also, you can try to restart the mid server service once. Please note that it will bring down the mid service for some time so be cautious before doing it on a Production instance.

Thanks & Regards

Amit Verma

[Rahul Jain5]

There are no active errors.

Agent logs also looks fine, and service restart didn't resolve the issue.