Mid-server CPU usage data not getting in to instance.

[Rahul Jain5]

Hi,
I have two mid-servers installed on two different host machines.
For one of the mid-server I am getting CPU usage data in instance on "Dashboard". However, for another server I am not getting the CPU usage data. Only difference between two mid-server installation is that, once is installed on C drive and another one on E drive.

Can someone help me on how to get CPU usage data in an instance for mid-servers?

Thank You
@itom #midserver #dashboard #itom

[Amit Verma]

Ok. Is the mid server UP and running ? Also, have you checked if the ServiceNow instance is able to run commands on the mid server? 

Also, check the account under which mid server is running on the instance. It should not be locked or inactive.

Please refer the support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0661756 to see if anything is helpful.

Thanks & Regards

Amit Verma

[rs_8135]

Hi rahul,

Any update on this issue?

[Rahul Jain5]

Hey @rs_8135 

I was able to fix the issue, to get CPU statistics from Windows based MID servers I added mid server Windows service account to the Windows group "Performance Monitor Users" and it worked.

[rs_8135]

Thank you rahul found one KB on that 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1586606