Mid Server Installation Issue - User cannot be Authenticated or is missing the proper roles.

[vasant Cool]

Mid Server Installation Issue - User cannot be Authenticated or is missing the proper roles.

I am trying to install the mid server agent through cmd prompt as an admin but getting the error in the initial stage - User cannot be Authenticated or is missing the proper roles. ( screen shot attached).

[mid.rome-06-23-2021__patch4-hotfix1b-01-19-2022_02-08-2022_1831.windows.x86-64] msi file.

[Anshu_Anand_]

Have you assigned the mid_server role to the mid server user?

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/mid-server/task/t_SetupMI...

[Rahul Priyadars · Accepted solution]

You can refer KB also for troubleshooting.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597574

Regards

RP

[Harshal Bhairav]

I tried to login from my mid server account into servicenow instance first, it prompted me to change password, after changing password, the authentication was successful