Mid Server installation issue

[Ajeet Kumar2]

Hi Friends,

Greetings for the day, hope you all are doing well.

I am installing MID server on my system for my personal instance. When I click on installer and fill the URL and credentials then testing connection shows successful. In next step i provide midserver name and start the mid server.

After finishing the installation when I go to instance>Mid Server to validate it then I don't see any record there in Mid sever module.

I have manually filled the details in Mid server config.xml and updated the wrapper.override file and the started it but still same issue. I have JRE 1.8.0_251 and .Net framework 4.5 installed.

What i observed in cmd during installation is mentioned below, please have a look and suggest the solution.

[Priya Shid1]

Hi,

Please refer below articles that will definitely help you in troubleshooting,

https://hi.service-now.com/kb_view.do?sysparm_article=KB0661756

https://hi.service-now.com/kb_view.do?sysparm_article=KB0596459

https://hi.service-now.com/kb_view.do?sysparm_article=KB0597538

Please Mark if this will help you!!!

[Ajeet Kumar2]

Hi Priya, Thank you,

I have checked them but did not get my issue resolved

[Onkar Pandav]

Hi,

In addition to Priya's answer, I would like to suggest you something.

Check few things:

1. user in instance, has "mid_server" role.

2. mid server installed behind a firewall i.e. in private network.

3. check the proxy server settings, whether it is not allowing to connect to the instance from the windows mid server service.

As a workaround,

1. uninstall the MID Server using the script available in agent/bin folder.

2. after that, Download the fresh MID server installation files and extract it.

3. you need to manually edit the config.xml and update the parameters ServiceNow instance URL, MID User Name/password created in the instance and MID Server Name.

4. update the parameter "wrapper.name" and "wrapper.displayname" in wrapper-override.conf file available under folder agent/conf.

5. execute the "start.bat" available agent folder after updating the above information in config.xml and wrapper conf. Now it will create a MID Server record in ServiceNow instance.

Give it a try and let me know if it solves your problem.

[Ajeet Kumar2]

Hi Onkar,

Thanks for your time, 

I already added mid_server role to the user and follow the workaround you mention but no luck.

I am not selecting proxy checkbox but still the test connection is successful as you can see in my screenshot above.

How to check the below point:

2. mid server installed behind a firewall i.e. in private network.

3. check the proxy server settings, whether it is not allowing to connect to the instance from the windows mid server service.