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MSSQL Discovery - Optional Applicative Credentials

Hey all, We are going through trying to evaluate the discovery requirements and how to meet those requirements.  However, I am having a bit trouble understanding some of the documentation when it comes the credentials sections.  In some cases the doc...

Josh P1 by Tera Guru
  • 1969 Views
  • 7 replies
  • 5 helpfuls

Best Practices in Clod Discovery

Hi AllI would like to know the best practices in Implementing Clod Discovery. Have few questions regarding the same,.1. How to determine the number of MID servers required for each cloud provider? 2. What is the best practice in setting up AWS creden...

Suvetha S by Tera Contributor
  • 1346 Views
  • 5 replies
  • 0 helpfuls

Resolved! Business analyst role in CMDB imlementation

Hello everyone, I have been working ServiceNow ITSM modules such as incident, Change, Service Catalog and Request fullfillment. Lately, I want to transition into ITOM as a business analyst working on the Now  Platform. My question has anyone ever in ...

timokemi by Tera Contributor
  • 1811 Views
  • 3 replies
  • 4 helpfuls

How close UI Page Dailogue window?

Hi,   UI Page not working in Agent Workspace. how to close  dialogue window in Agent workspace  UI Page HTML:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><table widt...

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Sironi by Kilo Sage
  • 3346 Views
  • 12 replies
  • 1 helpfuls

Discovery Error - JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script 'EvalClosure-Set destination network & convert network data for future calculations' at line 7

While discoverying Network devices, Getting the following error form network pattern. JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script 'EvalClosure-Set destination network & convert network data for future calculations' at line 7Please assis...

sud1106 by Tera Contributor
  • 2938 Views
  • 9 replies
  • 1 helpfuls

How to check Hardcoded Url Instance

Hi, Can anyone suggest me how to find out hardcoded url of instance for example my client has changed his instance from abc.service-now.com to xyz.service-now.com now we want to replace all the places where url is used . Is there any way to find out ...

Resolved! What is the difference between REQ, RITM and tasks?

Hi there,  I am struggling with the difference between REQ records, RITM records and STASK records.  The thing that is stumping me the most is which is referenced when I am using workflows. When I use a run script activity and type current.variables....

gunishi by Tera Guru
  • 29927 Views
  • 9 replies
  • 20 helpfuls

VM instances and Hosts information

We have a requirement in cloud discovery. If the VM instances are switching between On and Off due to STOP status in AWS, how can we avoid creating the hosts for them. Currently, we saw that the VM instances are lesser in number than the hosts (broug...

Resolved! Azure CI Discovery Error - discovery range is empty

Hi Everyone, We currently having the discovery scheduled for discovering the Azure VMs and Servers. When the schedule is running, the VM schedule is getting executed successfully but the child schedule (one that is executed once the VM scheduled is c...

Scheduled Discovery getting canceled

Hi everyone Scheduled Discovery is getting canceled with error "Canceling discovery because max run time window has been exceeded".  We tried to increase the max run time of the schedule, but still the schedule goes up to that run time set & gets can...

Arathi B Raj by Mega Contributor
  • 2089 Views
  • 4 replies
  • 3 helpfuls

SSH User Certificate for Discovery

Hi All, We have been asked by our client to use SSH User Certificate to run Discovery on Linux machines.They have shared username, ssh paraphrase and ssh private key but no password.  Has anyone did that before?Any help or guidance would be highly ap...

Naushad1 by Tera Contributor
  • 1210 Views
  • 4 replies
  • 3 helpfuls