Hey all, We are going through trying to evaluate the discovery requirements and how to meet those requirements. However, I am having a bit trouble understanding some of the documentation when it comes the credentials sections. In some cases the doc...
Hi AllI would like to know the best practices in Implementing Clod Discovery. Have few questions regarding the same,.1. How to determine the number of MID servers required for each cloud provider? 2. What is the best practice in setting up AWS creden...
Hello everyone, I have been working ServiceNow ITSM modules such as incident, Change, Service Catalog and Request fullfillment. Lately, I want to transition into ITOM as a business analyst working on the Now Platform. My question has anyone ever in ...
I'm attempting to setup Tag Governance, and I'm trying to configure a Tag Policy that checks if a specific Key has one of a few values. Example: The Key would be businessUnit, and the acceptable values would could be Finance, IT, HR, or Procurement. ...
Hi, UI Page not working in Agent Workspace. how to close dialogue window in Agent workspace UI Page HTML:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><table widt...
Hi All, I have a requirement to customize the task which is getting created for Staleness Metrics as below. Where can i change the configuration. Please assistTasksDue Date = Opened + 10 daysShort Description = CMDB Stale CI Remediation Required [cmd...
While discoverying Network devices, Getting the following error form network pattern. JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script 'EvalClosure-Set destination network & convert network data for future calculations' at line 7Please assis...
Hi, Can anyone suggest me how to find out hardcoded url of instance for example my client has changed his instance from abc.service-now.com to xyz.service-now.com now we want to replace all the places where url is used . Is there any way to find out ...
Hi there, I am struggling with the difference between REQ records, RITM records and STASK records. The thing that is stumping me the most is which is referenced when I am using workflows. When I use a run script activity and type current.variables....
We have a requirement in cloud discovery. If the VM instances are switching between On and Off due to STOP status in AWS, how can we avoid creating the hosts for them. Currently, we saw that the VM instances are lesser in number than the hosts (broug...
Hello,To access these dashbaords, you at least need the roles : admin, itil_admin or asset.ServiceNow has 4 personas/roles for the CMDB governance :process owneconfig manager [sn_cmdb_admin]cmdb admin [sn_cmdb_admin] and [itil]CI analyst/CI ownernone...
Hi Everyone, We currently having the discovery scheduled for discovering the Azure VMs and Servers. When the schedule is running, the VM schedule is getting executed successfully but the child schedule (one that is executed once the VM scheduled is c...
Hi everyone Scheduled Discovery is getting canceled with error "Canceling discovery because max run time window has been exceeded". We tried to increase the max run time of the schedule, but still the schedule goes up to that run time set & gets can...
Hi All, We have been asked by our client to use SSH User Certificate to run Discovery on Linux machines.They have shared username, ssh paraphrase and ssh private key but no password. Has anyone did that before?Any help or guidance would be highly ap...
Hi,The issue i am facing is related to Life Cycle Stage & Life Cycle Stage Status. Whenever, i set the value as Operational - In use, it automatically updates it as End of Life - Retired. This transaction seems to be async as i see the update after f...
