MID Server issues - MID Server encryption keys do not match and are no longer valid

[Leandro Carpent]

Guys, good morning.
Could someone help me with this error? MID SERVER is accusing this error for 4 days, I have already performed the following procedures to try to resolve:
- Delete the Keystore folder
- Delete the values of "parameter name =" keypairs.mid_id "value"
- Restart the server and services.
- Update the credential password on the services.
PS: This error, only happens in the Production environment, in DEV and QA it doesn't happen.
Has anyone been through this and could help me?
MID SERVER in Windows environment

[Ashutosh Munot1]

Hi,

This mid server is windows mid server right. Can you show screenshot of this two error from the related list?

Thanks,
Ashutosh

[Rahul Priyadars]

Is it possible to TRY as per below KB-

https://hi.service-now.com/kb_view.do?sysparm_article=KB0752979

Reagrds

RP

[Leandro Carpent]

When I trie discovery or test credencial in UNIX show error, when use credencial windows is working

[Rahul Priyadars]

Is it possible to try a putty session on these UNIX/Linux Servers using same credentials from this Mid Server?

Regards

RP

[tim_broberg]

As of Orlando, when the mid server restarts, it updates the public key used by the instance to encrypt credentials sent to the mid.

On restart, you should see a message about that public key: success, missing signature, or bad signature.

Which do you see?