MID SERVER Notification

[mike2agk]

Hello, i have a couple of mid servers in a Windows boxes. is there a way i can send a notification to myself if the Mid servers go down at any point?

[Jeff Boltz1]

Yes, there is an OOB notification - "MID Server Down Notification" which can be configured to send to users / groups.

[mike2agk]

hey Jeff so i made the updates as requested however, when i tested the update by bringing the a mid server down i didn't get an email. what is the issue here?

[Jeff Boltz1 · Accepted solution]

Mike,

Seems like it should work, here a few things to check:

1.   Notification is marked active

2.   When to send conditions- Status changes, status is down

3.   Who will receive has you and/or a group you are in specified

4.   The table is MID Server [ecc_agent]

5.   Mail sending is enabled (check System Mailboxes - Outbox/Sent too)

The screenshots etc. are from Tim's response below: Scripting a notification - MID Server Down

Hope that helps.

Take care,

Jeff

[mike2agk]

hello Jeff thanks for the update i followed your steps however it still didn't work. so i did more digging and noticed that "glide.email.test.user" system property is configured to send all outbound email to a specific email address. when i add my email to that property and test by stopping a mid server i get notified that the mid server is down but my only concern is now i get all sorts of email from service-now for any change because i guess the "glide.email.test.user" property which now has my email added sends email to me as well. how do i just have only notification for mid server down status?