Discovery Micro Certification
Hi All,Is there any free micro certificate available for Discovery ? Thanks
Forum Posts
Resolved! Duplicate Network adapters for servers
If I go to the identification rules for network adapter class, "name" and "MAC address" are used together for identification. We have a manually entered network adapter with a name and a MAC address, however, Discovery is creating a new record with t...
Add tags to incident from Rest Api
Is there any way of adding a tag to an incident using the rest api? i have tried using the incident, label and label_entry table, and i can not seem to get it to work.I've tried the sys_tags field in the incident table to no success.same goes for try...
Discovery schedules are getting canceled after max time
Hi,I am have issues with scheduled discoveries getting canceled with information message: "Canceling discovery because max run time window has been exceeded".Not all discoveries are happening like this, but still have to resolve it. Any suggestions a...
Resolved! max number of IPs a discovery schedule can contain?
I had a schedule that was running fine until last weekend (SanDiego) but is getting Cancelled after we upgraded to Utah. now the same schedule that was running without issues everyday is throwing an error "schedule can only contain 1048576 Ips but sc...
error: Match step predicate is not matched. Failed Condition(s): [($domainName value=) IS NOT EMPTY]
Hi all,While running discovery we came across below error messageFailed Exploring CI Pattern, Pattern name: Active Directory Domain Controller On Windows, Process ID: 204, To Check Pattern Log Press Here If anyone can help in this error.
Setting the [location] field of a Virtual Machine Instances [cmdb_ci_vm_instance] based on Hosted on
Based on my observation, the location field of the Virtual Machine Instances [cmdb_ci_vm_instance] record is empty for all Azure VM configuration items. To address this, we aim to populate the location field value using the CI Relationships [cmdb_rel...
Resolved! Is it OK to delete a Retired MID Server?
I have 3 mid servers that have been decommissioned and turned off. Is it OK to delete the mid servers from the MID server list in ServiceNow? They are still listed in the CMDB as retired. Please let me know what you think. Thx, Juli
Resolved! Event Management alert correlation question
Looking to the community to get ideas on how you achieve alert correlation by location. For example: If a site loses network connectivity, we currently get alerts for the network equipment, ESX hosts and all the VMS that are down. This equates to abo...
How Service Now discovery is fetching the OS Domain per device?
I am doing a multi-source integrations into our Service Now - CMDB and since some of our data sources doesn't have serial number (e.g. Active Directory) as one of the identifiers, we are trying to use the OS Domain attribute that is available as attr...
Alert correlation rules - script to group alert
What is the scripting that can be given as an input into Alert correlation rules to group alerts that share similar Alert description and same node.The later received alert should be converted to secondary and grouped with the existing previous alert...
Alert Correlation Rules
In ServiceNow, for alerts coming from different sources, let me know script to define primary and secondary alerts in alert correlation rule.
ITOM licensing by CI types
I tried pulling the CI records that would be contributing/responsible for the ITOM license count. But the CI report extract is not matching the license count. I queried on cmdb_ci_server and cmdb_ci_vm_instance table based on the below condition. dup...
monitoring the ServiceNow instance
Please provide recommendations on how we should monitor the SN instance. We can use other tools to accomplish the monitoring such as: SCOM, Dynatrace, Splunk.. We would lke to monitor: 1) Health of the MID servers2) Health of the SNOW Paltform3) Perf...
Resolved! Linux Discovery fails identification, error in Linux server pattern.
Dear Community, After scanning 3 UNIX devices, 2 of them are successfully discovered and one fails the identification phase. Discovery log spits error with exploring the Linux server pattern.Providing the error message, I couldn't find any similar e...
