How to Configure event collection for SNMP traps

[Annie11]

Hello All

I have created a listener But, Traps are not picking up by ServiceNow . Can you pls guide possible scenarios here?? Our Mid Server is a Windows Server

Regards

Annie

[Chander Bhusha1]

Hi Annie,

You have to do the configuration like this in screenshot:

Define the UDP Port and the mid server while configuring the snmp tap listener. The mid server will be in the windows networks.

Servicenow docs

https://docs.servicenow.com/bundle/london-it-operations-management/page/product/discovery/concept/c_SNMPTrapCollectorExtension.html

Configure SNMP in windows

https://support.microsoft.com/en-in/help/324263/how-to-configure-the-simple-network-management-proto...

Make sure that source is sending events to this port.

mark helpful and correct if it helps.

Thanks,

Cb

[Anil Shewale]

Hi

The SNMP listener runs on the MID Server, which acts as a collection endpoint for SNMP traps. The MID Server sends the traps to the ServiceNow instance for further processing as an event by Event Management.

go through the following thread :https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/ta...

MID server:The name of the designated MID Server if you selected Specific MID Server in the Execute on field. The name of the designated MID Server cluster if you selected Specific MID Server Cluster in the Execute on field. If you selected Specific MID Server Cluster, a ServiceNow algorithm determines which server in the cluster runs the extension.

steps for configure refer1):https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/ta...

SNMP Traps

SNMP Traps are events that we wish to capture on any SNMP enabled device. Some event examples are; a service state (e.g. up/down) on a host, a hardware failure on a server, invalid login attempt on a network device or even a printer being out of paper. The trap requires the device to send a Trap to a SNMP Trap Manager which will be a service/application running on a Host system.

refer the following thread(Article) it gives Scenario Example scenario

https://community.servicenow.com/community?id=community_article&sys_id=bc9d11a4db303b84d82ffb2439961...

If it help mark helpful or correct 

Thanks and regards

Anil

[Ashutosh Munot1]

HI,

Let start from looking at the port.

IF the port is open on MID server or not?

Can you confirm this.

Thanks,
Ashutosh