MidServer not receiving SNMP trap

[Edward Ian]

we have installed SNMP trap collector instance to receive snmp trap via midserver however while testing, our midserver is not receiving any snmp trap alert from our hardware devices, even check in All Events, no snmp trap alert is receive.

can you please advise, what is wrong. thanks

[Jyoti8]

Hi Edward Ian,

Refer to these links, I hope it helps.

https://community.servicenow.com/community?id=community_question&sys_id=582c0365db9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=f0413f4adbc393c4f7fca851ca96...

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons..:)

Thanks

[Edward Ian]

actually our case is that, snmp trap test was sent to our midserver but upon checking our ServiceNow Event Management, their is no snmp trap event receive. so we don't know were is the issue is, why were not receiving the snmp trap.

[robertgeen]

Edward,

So a few things to check. First check that there are no firewalls blocking SNMP trap propagation from the source to your MID server. Second thing check the mid server logs at the time it was sent to see if there is any errors in there. Third are you using SNMP V3 or V2? Thanks.

[Edward Ian]

Thanks Robertgeen, actually now were able to receive snmp traps however we're getting "severity: Invalid value" and the state: error in the event. do you have any idea on how to fix this. thanks in advance.