OOTB Impact calculation
Where is the OOTB functionality for impact calculation is taking place for incident?
Forum Posts
Certificate Management Incident Creation Question
Hello, We have certificate management running and its creating renewal tasks. We would like to turn on the ability to create incidents when the certificate expires. I know where to turn on this property but was wondering will this create an inciden...
Calling a script include from a module, how to pass parameters?
Dear Community, To return the hosts running a DB instance, I'm calling a script include from a module. It calls this SI var FilterDBRunningHosts = Class.create();FilterDBRunningHosts.prototype = {filterHosts: function() {// Query all db instances va...
Transaction time out
Hi All, There is a list view ui action created in our project. UI action merges number of records on list view and deactivate merged records and create new resultant record with few details of merged records. UI action is working fine for leaser numb...
Resolved! Excluding EUCs in ITOM discovery
Hello, We are going to use SCCM for EUCs and ITOM-Discovery for data center discovery. But discovery finds all ip enabled devices means it will discover and update all EUC data as well in to ServiceNow. How can we exclude EUCs data in ITOM discovery ...
Last Scanned not updating with CMDB-SCCM integration for SAM SW table
Hi Experts, We are using SG-SCCM to pull data for our computers as well as softwares, we have SAM plugins installed, what we have observed that last_scanned attribute not getting populated for SAM softwares in cmdb_sam_sw_install. One more observatio...
NMAP Credentialess discovery changing CI class
In testing to enable NMAP discovery, we noticed that it will change the class of some of the CI's we have from say AIX Server to Hardware. Hardware appears to be the default. Now granted the items it changes are usually manually created CI's at som...
To filter out Virtual Desktops from Cloud Discovery
Hi, We have cloud discovery setup for one of the Service Account, which is bringing Virtual Machine instances as well as Virtual Desktops and uploading them into VM Instance table. We do not want to discover Virtual Desktops from the Cloud Discovery....
Reset AD User Password - Flow designer
Hi,I created a catalog item allowing users to reset the Ad password using the Microsoft AD Spoke. this was working perfectly. but the issue is the Reset Ad password is accepting the password 2way encrypted field as input So in the flow,1)I have creat...
Issue with the Discovery of Nutanix Clusters
Hello Experts , I have gone through most of the available posts on the community based on the keywords related to Nutanix Discovery but still it's very confusing for me . Could anyone please advise and guide me with the detail steps in order to succ...
Discover Meraki devices(MR44, MR46 & MR56) in WAP Table
Hi all, Could you please help me, to discover Meraki devices (MR44, MR46 & MR56) in Access Point table instead of "IP Switch" table(OOB Functionality). I searched and mostly I could find, need a custom pattern for it, also I could not find OID for th...
Discovery Pattern Failure - Identification Engine: Discovery using patterns failed due to lack of existence of the main CI type in the results.
Hello Everyone While trying to discover windows servers, Discovery Pattern is failing with the following error. Is there anyone who would know how to resolve this or what is the cause of this happening.
Troubleshooting the Unresolved MID Server Issue: “No Mapping Between Account Names and Security IDs”
Troubleshooting the Unresolved MID Server Issue: “No Mapping Between Account Names and Security IDs”Introduction: In our organization, we recently faced an issue with our newly installed MID Servers where the error message “WARNING: Skipping adding S...
Resolved! How to add computer to multiple AD groups using baseline Orchestration packs?
Has anyone added computers in AD groups usine OOTB activity packs? Or customised the packs?
RITM and SCTASK not creating using this BR script.
Hi All,I am trying to create RITM and SCTASK from HR case record producer using BR script.I have created dummy cat item and added work flow.Now I'm trying to trigger from BR its not working.for cross check I tried using background script its working....
