ML Based Service Mapping on On-Premise ServiceNow

[Rohit N]

Is it possible to use ML for Service Mapping in On-Premises ServiceNow Instance? Help me with any artifact that supports your answer. Thank you.

[Ram Devanathan1]

it should work if Predictive intelligence is setup in the self-hosted instance as per kb here.

KB0782052: Machine Learning Engine installation and configuration for self-hosted customers.

[Rohit N]

Hello Ram,

Thanks for your reply but I am not able to access the KB article. Is it possible for you to share PDF export of it?

Best Regards,

Rohit Naik

[Rohit N]

Also, as per my understanding, enabling ML will also increase the load on Infra supporting ServiceNow Instance & may impact SN performance. Is it correct? What are minimum requirements for enabling ML on On-Premise Installation?

I am not able to find enough documentation for On-Premise Installation.

[Ram Devanathan1]

hosted customers should be able to access it. you can work through support i guess.