ML Based Service Mapping on On-Premise ServiceNow

[Rohit N]

Is it possible to use ML for Service Mapping in On-Premises ServiceNow Instance? Help me with any artifact that supports your answer. Thank you.

[AJ-TechTrek]

Hi @Rohit N ,

Short Answer
Yes, ML can be used for Service Mapping in an on-premises ServiceNow instance, but:
* You must manually install and configure the required ML plugins and infrastructure.
* Out-of-the-box ML models (like Pattern Clustering, Connection Suggestions) are available only if your on-prem instance has access to a MID server with sufficient compute and relevant plugins activated.
* No direct use of ServiceNow's cloud-hosted AI/ML models (e.g., Predictive Intelligence, GenAI) unless you establish a secure connection to the cloud or replicate the ML models locally.

Details and Supporting Information
1. What ML Capabilities Are We Talking About?
For Service Mapping, ML is mainly used for:
* Traffic-based Connection Suggestions
* Automatic Pattern Clustering
* CI Grouping Recommendations
* Anomaly detection in dependencies
These ML features require:
* Discovery Data
* Traffic Flow Analysis (TFA)
* Operational Intelligence or Performance data (optional)

2. Requirements for On-Prem ML with Service Mapping

Requirement	Description
MID Server with sufficient memory	Some ML logic runs on the MID server (especially for TFA and clustering). Ensure it has >8GB RAM and good CPU.
Installed plugins	You need: - com.snc.service-mapping (Service Mapping) - com.snc.sa.ml.correlation (for ML correlation suggestions) - com.snc.traffic.analytics (for traffic-based mapping)
Traffic Flow enabled	ML needs access to TFA data, collected via MID + NetFlow/sFlow/IPFIX, or using a network probe.
No need for cloud Predictive Intelligence	Unlike Predictive Intelligence (which requires Now Platform AI/ML services), Service Mapping ML features do not require cloud-hosted models.

3. ServiceNow Docs That Support This
Here are official sources to back this up:
Service Mapping ML-based Connection Suggestions
ServiceNow Docs:
“Connection suggestions are based on machine learning algorithms trained on network traffic data collected by the MID Server. These do not require access to ServiceNow cloud.”

Ref: Service Mapping - Connection Suggestions Overview - https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/service-mapping...

4. What You CANNOT Use in On-Prem
You cannot use the following unless your instance is connected to Now Platform cloud services:
* Predictive Intelligence (ML-based case/categorization, etc.)
* Gen AI agent suggestions
* ServiceNow AI/ML APIs (Now Intelligence)

5. Artifacts / Configs You Can Use
You can configure:
* Traffic-based service mapping: Setup via MID Server + NetFlow + TFA plugin
* Connection suggestions: Activate and validate com.snc.sa.ml.correlation
* Log clustering or anomalies: Use custom ML models or integrate with local Splunk/Elastic ML.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025

[Rohit N]

Dear @AJ-TechTrek ,

Thank you for detailed answer.  You are right, we are looking for Traffic based Connection Suggestion. 

I was trying to access documentation link you have shared but it is landing to Doc Home Page as it refers to Tokyo release. I tried changing it to latest release but I am getting same result. If you have document link for latest release, kindly share as that will help a lot.

Also, I was looking for below plugins you mentioned in the answer. 

• com.snc.sa.ml.correlation (for ML correlation suggestions)
• com.snc.traffic.analytics (for traffic-based mapping)

I am not able to find those in Application Manager (Plugins) or on Store App. I tried searching those on Search engine. Still I not able to find any reference. Will you please check if those plugins are correct or renamed recently?

Best Regards,

Rohit Naik

[AJ-TechTrek]

Hi @Rohit N ,

Refer the below SN documentation, which might helps you.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963421

https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mappin...

https://www.servicenow.com/docs/bundle/vancouver-it-operations-management/page/product/service-mappi...

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025