Modify CI Class for Discovered Device in ServiceNow ITOM
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07-13-2025 11:13 PM
I am currently learning about ITOM and Discovery in ServiceNow. I have successfully set up and validated a MID Server. During discovery, my personal PC is being classified under the default "Computer" CI class.
However, I would like it to be classified as "Personal Computer" instead, based on specific criteria.
Could someone please guide me on the configurations and steps required to achieve this?
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- Labels:
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Discovery
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Orchestration (ITOM)
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07-14-2025 09:24 AM
@priyamshaky This is not recommended to do as it is designed in such way to store data in respective tables.
for your knowledge perspective - you can explore CI Classification in left Navigation Ann check all the condition are defined here to store your data in respective tables
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Shubham Jain