Modify CI Class for Discovered Device in ServiceNow ITOM

priyamshaky
Tera Contributor
I am currently learning about ITOM and Discovery in ServiceNow. I have successfully set up and validated a MID Server. During discovery, my personal PC is being classified under the default "Computer" CI class.
 
However, I would like it to be classified as "Personal Computer" instead, based on specific criteria.
 
Could someone please guide me on the configurations and steps required to achieve this?
 
1 REPLY 1

Shubham_Jain
Mega Sage

@priyamshaky  This is not recommended to do as it is designed in such way to store data in respective tables. 

for your knowledge perspective - you can explore CI Classification in left Navigation Ann check all the condition are defined here to store your data in respective tables 

✔️ If this solves your issue, please mark it as Correct.


✔️ If you found it helpful, please mark it as Helpful.



Shubham Jain