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Discovery Credential Types

Hello ITOM Experts, What type of credential needs to be set as we have all Windows AD Authenticated  and SSO for infra devices.Meaning Storage, MS SQL, SCCM, All are AD Authenticated. So NO JDBC (for SQL DB)NO CIM for StorageNO JDBC for SCCM So If I ...

Nisha30 by Kilo Sage
  • 1103 Views
  • 4 replies
  • 1 helpfuls

Shazzam probe not checking port 161

Trying to troubleshoot why some firewalls are not being discovered when I noticed in the shazzam input discovery log for two devices (same model) the probe is not checking port 161.  It does check 161 on other devices including firewalls, this is the...

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Community Alums by Community Alums  
  • 1464 Views
  • 6 replies
  • 0 helpfuls

Resolved! Can we install multiple mid servers on same host or VM

Hi friends, I have a few doubts. 1. Can we install multiple mid servers on same host or VM pointing to same ServiceNow instance ? --- I think this is not best practice2. Can we install multiple mid servers on same host or VM pointing to different Ser...

Asmita7 by Tera Expert
  • 2469 Views
  • 3 replies
  • 3 helpfuls

Resolved! event mgt

requirement is if 3 alerts is created in servicenow , first should be parent and rest 2 will be child ,and i dont want to use primary and secondary , also source and sevrity is handled in configurationi want to group them all together first should be...

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Resolved! Validate the Relationship between the Cis'

For one of POC I am working, out of 7 Servers only 3 servers are discovered and populated in CMDB table. I need to Validate the Relationship between the Cis'( Like Depends on/Used By, Connected to/Runs on). But relationships are not showing. What cou...

baba by Tera Expert
  • 913 Views
  • 3 replies
  • 2 helpfuls

Resolved! MS SQL discovery cerdentials

Hi Team, Can anyone tell what credentials to be setup for discovering MS SQL DB instances .  The DB Account are Windows Authenticated based . We have Windows Service Account . So what has to be set up specifically for MS SQL piece ? or do we not need...

Nisha30 by Kilo Sage
  • 1221 Views
  • 4 replies
  • 4 helpfuls

Resolved! MID Server Installation

Hello Everyone,Can anyone tell me How will we confirm how many MID Servers we need to install in any Client Network.Thanks

ChittiS by Tera Expert
  • 2088 Views
  • 5 replies
  • 4 helpfuls

Printer Discovery schedule

"I’m discovering printer devices using discovery schedules, When the SNMP version is set to 'ALL', the discovery fails. However, when I set the SNMP version to V1/V2, the same discovery schedules completes successfully. Could you help me understand w...

pranithadar by Tera Contributor
  • 1325 Views
  • 1 replies
  • 1 helpfuls

Discovery admin workspace

I do not see any data for Shazzam insights even after setting 'glide.discovery.shazzaminsights' property to True.No records exists under 'IP Addresses' in 'Discovery Admin Workspace > Insights > Shazzam Insights'Do not see any records created in  Sha...

neelkanth by Tera Contributor
  • 1240 Views
  • 3 replies
  • 0 helpfuls

Digicert Certificate Management - Workflow getting a 400 error

Hi, we are looking at integrating ServiceNow with DigiCert for automated Cert Request fulfillment. We have created a routing policy  and chose "/order/certificate/ssl_securesite_flex" as the API URL and when a new Cert is requested a New Certificatio...

Sridhar Rao by Tera Contributor
  • 730 Views
  • 2 replies
  • 0 helpfuls

alert correlation

How to correlate reopened alerts, for example let's assume 8 alerts, alert1 is primary remaining all secondary. Now i closed primary alert1 then remaining all are closed. now if I reopen alert8  then alert1 will be a primary one.if I reopen any alert...