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Send email to an email address which is not in sys_user table

Hi There, I want to send email from a decision table based on the decision condition. Created a flow and used an event , email notification and notification script. I am sending the email ID through Param 1, but its not sending . I used email.addAddr...

bhuvan by Kilo Expert
  • 270 Views
  • 1 replies
  • 0 helpfuls

z/OS Server Discovery Capabilities

What configuration steps and changes are required in ServiceNow Discovery to discover mainframe nodes and running processes on z/OS servers?

PareshW by Tera Contributor
  • 311 Views
  • 1 replies
  • 0 helpfuls

Kemp Load Balancer discovery

Hi all, anyone come across discovering Load balancers for Kemp? We have been able to modify identification rules for load balancers class and the load balancer CI is now being created, but none of the related list records are being populated.ServiceN...

Khalnayak by Tera Guru
  • 516 Views
  • 2 replies
  • 2 helpfuls

Discovering a Kemp Technologies Load Balancer

Hello All Does somebody already discovered a LB form Kemp Technologies? A customer has that stuff and till now we are not yet able to simply touch it by SNMP credential test The LB's manager is quite sensible thus we avoid to querying him too frequen...

SCCM ResourceID Data Update

Hello Everyone, I'm facing a issue while importing data from SCCM to CMDB via SCCM integration using service graph connector.When records come from SCCM it gets populated in the import set table, and then when we transform it, the first step is to ch...

krishna10 by Tera Contributor
  • 435 Views
  • 1 replies
  • 0 helpfuls

CI deleted by discovery

Hi guys need a little help here, I have the following scenarioAfter discovery runs, the CIs (class Kubernetes) are being deleted from CMDB, but they should not be, as they have changes or incidents related. Has anyone had the same problem? We are cur...

Mara6 by Tera Expert
  • 484 Views
  • 1 replies
  • 0 helpfuls

Resolved! Creating a Service-Aware, Process-Driven CMDB

When we first stood up our CMDB in ServiceNow, it looked complete. We had servers, network devices, databases, applications—all discovered, categorized, and catalogued. But it didn’t take long to realize something was missing. During an incident revi...

BillMartin by Mega Sage
  • 753 Views
  • 2 replies
  • 4 helpfuls

IRE on inbound web service

Hello ,I am trying to use IRE while inbound rest api transform for CMDB tables.i am using OOB cmdbtransformutil but having error and records are ignored. OnBefore transform script:  Error Message Anyone encountered this issue? Any solution please rep...

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Pragyan das by Tera Contributor
  • 617 Views
  • 4 replies
  • 0 helpfuls

Unable to delete record from Sys_object_source table

Hi all, I have a requirement to delete all the records in sys_object_source table where reference CIs are in Retired status.I am facing an issue while running below script in backgroundIssue- The below script does query the source record based on the...

kumaraj by Kilo Sage
  • 313 Views
  • 1 replies
  • 0 helpfuls

IRE and Web Service

Hello everyone, The IRE works Only with a set of data source?  I'm using a Inbound Web Service to create or update CI into CMDB, and I set discovery_source field with "WS" value. Do I use IRE API into scripted rest api? Otherwise, Do I implement all ...