For CI discovered using ITOM Discovery, we have ServiceNow out of the box license report to find out chargeable CI unit license count. However if CI's are discovered using ServiceGraph connector (Intune or Tanium or LanSweeper), we do not find option...
How to Add a Filter Condition to the “Add” List Popup in the Affected CIs Related List on the Outage Form (ServiceNow)In ServiceNow, when working with the Outage form, the Affected CIs related list allows users to associate Configuration Items (CIs) ...
For Alert suppression - What if you want to suppress alert generation during the maintenance schedule set on the CI regardless of a change request being created. We have some devices that reboot every night and we keep getting alerts for them and th...
Hi,In event management: I'm trying to figure how I can set a maintenance rule to put all alert for all ci of a sprecific support group into maintenance. Example: Every monday morning 2am to 6am, we want to ignore alert for ci with support group "Extr...
GOAL:Hello, I am trying to export and import a few articles from one instance to another by using the "Export XML" and "Import XML" option.PROBLEM:When I use "EXPORT XML" It does not capture my related lists for example Article feedbacks and article ...
@Ankur Bawiskar Please do help me to clarify below concerns.Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)Through a client script i can achieve it in legacy view but the ame doesnot applies t...
Guten Tag,wir haben seit einigen Tagen Probleme beim Discovern von bereits bekannten Geräten.Wenn ich bei einem Gerät manuell das Discovery starte, bekomme ich folgenden Fehler bei den Vorgängen angezeigt:2026-03-11 03:30:08: Identification Engine: D...
Hi All,We have decommissioned our traditional WLCs and migrated to a Cisco Embedded Wireless Controller (EWC) on a Catalyst switch.Could you advise how ServiceNow Discovery can identify and discover the access points in this new environment?Thanks!
During the Intune Service Graph Connector integration, both SG‑Intune Software Reports and SG‑Intune Device Reports data sources are completing successfully but processing zero records. The import test shows “Success”, but the staging tables (sn_in...
Hello Folks, I want to integrate "Intune" with Servicenow for specifically Marinating the CMDB Data in "Computer" Table.Can anyone please guide me what are the pre requisites and any reference document?Thanks,
Hello!I'm experiencing an issue with my ServiceNow Flow Designer setup and would appreciate your guidance.Current Setup: I have created a subflow that generates 5 outputs, all in String format. These outputs work correctly when tested individually.T...
I Started my Journey to become as a ITOM Developer and I would like to know the stages of preparation and best practises for interviews. Your experience and inputs will help me to go in the right way. Regards....Pavan
Hello All We have a server which has two IP addressesprimary IP address - activesecondary IP address - inactive So through discovery the secondary IP address is not reachable as it is inactive.After some time the primary IP will become inactive and ...
Hi Community, We have auditing enabled and it is working correctly in DEV environments but on PROD environments audit entries are being generated as expected for most records not all.However, we are facing an issue with a specific CI record (Linux ...
Hi all, we have a catalog item which is pre-populated with data from azure (on-demand). Here is the current flow:0. User logs on to ServicePortal via SSO (Azure Account / OIDC Identity Provider)1. User selects a subscription from a dropdown.2. Catalo...
