Hi Team,I’m looking for guidance on devising a Technology Portfolio Management (TPM) with a predominantly cloud-first footprint.Current state:Majority of applications are hosted in Azure (mix of IaaS and PaaS), with a smaller footprint in an on-prem ...
I found surface level information about Granular Delegates/Delegation Rules - but need input from anyone that has experience with the code behind the scenes. My question: "Is there a simple way to see all of the HR Tasks that have been Delegated to m...
Hello,We are experimenting Discovery and wondering if anyone as ever integrated ClickStudios' PasswordState vault as an external credential storage. We know that CyberArk integration is already available but maybe someone could share its JAR file for...
I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...
BackgroundWe have a goal to start using Service Mapping for a customer and I wanted to try out Tag Based Service Mapping on an already existing Application Service that they handle manually by using Calculated Application Service and adding relations...
I've been reading this document: ITOM Visibility security overview I'm working with a customer that want to enrich their CMDB but are not able to store any credentials in their ServiceNow cloud instance. I see that there are alternatives like having...
Hello, I have a Tag Key & Value policy that compares Application tag against existing Business Applications: var tagValues = [];var gr = new GlideRecord('cmdb_ci_business_app');gr.addQuery('life_cycle_stage_status.name', 'In Use');gr.query();while (g...
Hi Community, I’m need some clarity on OS compatibility related to the Agent Client Collector (ACC) in the Zurich release. Question:Is Windows Server 2025 officially supported as a host operating system for ACC in the Zurich version?According to the ...
Hello All, When I ran discovery,am getting below error.Can some one please help on this? CMDB Identification Error: In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_computer]. ...
Hi, Can someone please help me understand where event and alert aging is configured to clean up old events and alerts? Also, what is the out-of-the-box retention period for events and alerts?Thanks in advance.
I have a 20 alerts with different descriptions for the same node. I created one alert rule and, in the alert filter, I added those descriptions using OR conditions ( a-description OR b-description OR c-description) for that node. Is this the correct ...
Error executing script : org.mozilla.javascript.JavaScriptException: com.snc.process_flow.exception.ProcessAutomationException: An execution timed out with timeout of 600 SECONDS (sys_script_include.6a4e0342773310102dfb23446810611c.script; line 615)
Hi Everyone,We have a scenario where incidents are being generated whenever MID Servers go down. These alerts are triggered through the MID Server down script. We would like to suppress the creation of these incidents during weekends since that perio...
I am receiving this error message when attempting to map a application "SSH authentication failed. Verify that credentials have been correctly defined for host " any suggestions as to the resolution. Thanks in advance.Natalia