monitoring the ServiceNow instance

[George18]

Please provide recommendations on how we should monitor the SN instance. We can use other tools to accomplish the monitoring such as: SCOM, Dynatrace, Splunk..

We would lke to monitor:

1) Health of the MID servers

2) Health of the SNOW Paltform

3) Performance of the SNOW Paltform

4) Inegrations health

...

Thanks

[Rahul Priyadars]

1) Health of the MID servers---Use SCOM Monitoring for Mid Server CPU/Memory/Host Down events

2) Health of the SNOW Paltform --> Its a SAAS and Service Now Instance Availability available in HI Portal.

3) Performance of the SNOW Paltform---> You can try to TAP below SLOW Objects. I have not tried using any monitoring tool for this.

4) Inegrations health- Integration Logs can be tapped may be using SPLUNK. What are the parameters which u define so measure the health of Integration? No of errors, Connectivity ?

Regards

RP

[George18]

thank you for your reply. Do you know if SN has a status page which we can access from the web without login on to find out the status of the environment?

HEre is an example from the Datadog status page:

https://status.datadoghq.com/

[Mark Roethof]

Have you tried: https://your-instance.service-now.com/statsx.do

Can provide you with some details.

[Mark Roethof]

Depending on your instance settings, xmlstats.do and stats.do might also be available or not without login.