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Resolved! How do I determine why Discovery is not discovering a server?

The IP for the server is within a scheduled range. I have also tried Discover CI for the specific IP. I have the ECC Queue input results from Shazzam. The input results contain the DNS but no CI is created or updated (CI actually already exists but h...

rmeyer by Giga Contributor
  • 4370 Views
  • 8 replies
  • 4 helpfuls

Change Request Calendar Invite

I am trying to configure the Change Request process to send the calendar invite (change.calendar.integration template) only once the Change Request has been approved (changed to appropriate state), as opposed to the invite being sent as soon as the c...

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Community Alums by Community Alums  
  • 4055 Views
  • 8 replies
  • 1 helpfuls

Spam in our Production ServiceNow instance.

Over the course of the past month, I have seen an increase in the amount of spam received in our Production ServiceNow instance.Before it was occurring about 5 times per week. Now we receive approximately 20 spam messages per week.Is there any sort o...

joedumond by Tera Contributor
  • 6356 Views
  • 4 replies
  • 2 helpfuls

How can i script Contains("string") or matching

Below script don't works, what is de function contains in SN  if(this.rec.u_service.containg("SAM") && this.rec.u_subtype == ""){       allowed = true;       }Maby something like indexOfThanks!

alpha2nl by Kilo Explorer
  • 31752 Views
  • 6 replies
  • 0 helpfuls

Resolved! How do I run a cat command under sudo in a linux SSH probe?

I have a need to capture the contents of some files on Linux systems using Discovery probes.I succeeded in using "cat filename"   for files which are openly accessible.I now need to capture some files which are secured for root access.I'm trying to u...

HugoFirst by Kilo Sage
  • 8208 Views
  • 12 replies
  • 7 helpfuls

Ricoh Copier/Printer MIB Required

HelloI am having issues with the Discovery of Ricoh products. What I am looking for is a MIB file for all Ricoh copiers and printers. Ricoh was kind enough to send me a PDF doc and told me to make my own MIB file, as the MIB file they have was confid...

ssavage by Kilo Explorer
  • 13254 Views
  • 12 replies
  • 0 helpfuls

Resolved! Discovery Sensor

Hi All,I have buit a probe and sensor to a Linux Machine for Discovery purpose for disk space.Command used : "fdisk -l | grep GB | awk '{print $3}' | paste -sd+ - | bc"             Sudo : Required.Sometimes for a few machines we get the input from th...

ananthn by Kilo Contributor
  • 2161 Views
  • 12 replies
  • 0 helpfuls

Import ACLs tied to a role from one instance to another

Hello,I had a new developer accidentally delete the oob discovery_admin out of dev/test/prod about a week ago we just caught the error. I was able to recover it in dev, but not the other instances through the deleted records table. so I have the rela...

Nate23 by Mega Guru
  • 1767 Views
  • 2 replies
  • 1 helpfuls

Issue Viewing Encrypted Attachments

I have a user that has an associated role with an encryption context.   The user then creates a new record and attaches a file to the record and selects "Encrypt".   The record is then saved.   When the record is opened back up, and the attachment is...

tstocking by Tera Guru
  • 2729 Views
  • 3 replies
  • 0 helpfuls

PowerShell - The WinRM client cannot process the request.

We are trying to execute the script below which creates a file or directory on the target CI:Invoke-Command -ComputerName ${activityInput.targetCI} -Credential $cred -ScriptBlock {Write-Host %%CreateDirectory%%New-Item c:\temp\${activityInput.directo...

Skills Reporting

Hi,  Does anyone know how you report on the Skills users have?  E.g. I'd like to run a report that shows all the skills in org and who has those skills and to what level.  thanks,  David

Resolved! XMLDocument - parse node-element with same name

So I am currently playing around with the ECC queue to grab an handle the input XML payload in case of an error on an executed Powershell script.I am running into an issue where the XML node "error" appears twice in the result. So it makes grabbing t...

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conmic by Mega Guru
  • 4762 Views
  • 5 replies
  • 7 helpfuls

how to debug result from a Run Powershell activity

Hi,I have been recently trying to use the orchestration workflow and use the Run Powershell activity to execute some commands via servicenow. I have successfully executed the commands that i desired via mid server. I have noticed that though my resul...

icreate by Kilo Contributor
  • 2352 Views
  • 3 replies
  • 1 helpfuls