Resolved! How to setup a report for SLA by Assignment Group
How, I can't figure out how to setup an SLA report for an Assignment Group.Thanks
Forum Posts
Resolved! Identified, ignored extra IP: False warning in Discovery
Hi AllI understand "Identified, ignored extra IP" is a warning in Discovery and supposed to be ignored , generally. But during my discovery scans I have come across several "Identified, ignored extra IP" warning message which were not correct as in, ...
Service Catalog - Creating Reports based on Requested Items
We've been working through a Service Now implementation for roughly 4 months. All of the core/foundation configuration is complete. We have built over 75 Service Catalog items. Everything seems to be moving in the right direction.Now that I have been...
Resolved! Create Task from Inbound Email
I created an inbound email action to create tasks (sc_task table) based on the subject of the email: (function(){ var subject = email.subject.toLowerCase(); //convert the subject to lowercase just once if (subject.indexOf("rds s...
Resolved! How to I make a new ticket auto assign to an Assignment Groups
Hi, I need help. If an employee submits a new incident on our ServiceNow Self Service Page, we want the incident to be auto-assigned to a specific assignment group if they check a check box on the new incident form before submitting the incident. ...
On-Demand Loading of Tabbed Related Lists
I put in an enhancement request on /hi/ for this, but I figured I might as well post one here too.It'd be really nice if there was an option to only load related lists on-demand, when the tab functionality is enabled.That way, some tables/views that ...
Is it possible to get a dedicated demo instance?
Hello everyone, I'm working with Axis2 in Java on a demo for a customer of ServiceNow. Unfortunately, each time a custom field is added to a demo instance I have to regenerate all of my client stubs. Is there a process I can follow which will al...
SCRUM Release (or Sprint) Schedule
Does anyone know how I should attach a schedule to my SCRUM Release (or a Sprint if that is easier). My development team does not work weekends and the burn-down chart looks bad when we get ahead on Friday, flat-line Sat and Sun and pick up again on ...
Resolved! What is the purpose of setting the MID server IP Range?
I read on the Wiki that setting the IP range of a MID server will help Orchestration know which MID server to use. Is the same true for Discovery?Does this mean if I create a Discovery Schedule for a specific IP and forget to pick the MID server it w...
Reporting - relative filter
Hello, Can someone point me to an explanation on the relative operator, when using date filter in reports?How can i use it and in which cases? Thank you!
Is any one have any idea how to populate the full DNS name of device without modifying the global property to append the full DNS name with device.
Is any one have any idea how to populate the full DNS name of device without modifying the global property to append the full DNS name with device?I want to populate the full DNS name for some of the devices in a custom field.
How to get SOAP response status?
Hi All,I am working on one of the integration with third-party tool. For instance in case of SN Soap integration. When i invoke the web service and get the response can i figure out if that transaction was SUCCESS or FAILURE ? One way to figure out i...
Restrict access to some attachments in the sys_attachment table to a group
Hi, I have a before query business rule to restrict access to some incident to a group and that works great. Now I am trying to restrict the same group to see attachments of those incidents in the sys_attachment table. I have I do not know how to...
Document Management
I am trying create a new application based on the document management application and when I am go to look for dms_document to copy the application it is not in the choice list, anyone have any advice?
How to index a field in service now?
Hello All,I want to add a filter on the source field of the syslog table.I want to remove the unwanted logs and check only the records where the source field is script.How do I check whether the source field is indexed or not?Please help.
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