Monitoring Tool for Event Management

[ashishk18]

I have Service Map for S4 Hana and Nasuni, I want to know which Monitoring tool can I use for monitor the alerts (Monitoring tool that will interface with the Service Map).

@itom @discovery 

[SIVASANKARIS]

Hi @ashishk18 ,

To monitor alerts that interface directly with your ServiceNow Service Maps for S4 HANA and Nasuni, you need tools that integrate with the ServiceNow ITOM Event Management module.

When a monitoring tool is correctly interfaced, alerts will appear directly on your Service Map as color-coded status indicators (e.g., a red icon on a specific SAP application server), allowing you to see exactly how an infrastructure failure impacts your business service.

Recommended Monitoring Tools

The "best" tool depends on which part of the stack you want to monitor, but these are the industry leaders with native ServiceNow Service Map integration:

Focus Area	Recommended Tool	Why it works with Service Mapping
SAP S/4 HANA	Datadog or Dynatrace	Both have deep SAP-specific monitoring. They use "Service Graph Connectors" to push alerts directly to the CIs (Configuration Items) in your map.
SAP S/4 HANA	Avantra	Specialized specifically for SAP operations; it has a native ServiceNow connector that maps SAP technical components to ServiceNow Services.
Nasuni / Storage	SolarWinds NPM/SAM	Excellent for hardware and storage health. It can send SNMP traps or API alerts that ServiceNow binds to the Nasuni CIs in your map.
Nasuni / Storage	LogicMonitor	Provides out-of-the-box Nasuni monitoring. Its integration ensures that if a Nasuni volume goes down, the alert triggers an "Impact Analysis" on your map.
All-in-One	ServiceNow Agent Client Collector (ACC)	ServiceNow’s own monitoring agent. Since it’s native, there is zero "interfacing" needed; it automatically knows your Service Maps.

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[vaishali231]

Hey @ashishk18 ,

If you already have Service Maps for S4 HANA and Nasuni, then keep in mind one important point first.

Service Map does not generate alerts.
It only shows application topology and CI relationships.
Alerts always come from an external monitoring tool and are then correlated using Service Map in ServiceNow Event Management.

Monitoring tools for S4 HANA

For SAP S4 HANA, the commonly used monitoring tools are:

SAP Solution Manager
This is the native SAP monitoring solution. It monitors SAP system availability, background jobs, HANA database health, application errors, and performance. Events from SAP Solution Manager can be sent to ServiceNow Event Management using MID Server or REST API.

Dynatrace
Dynatrace is used when deep application and performance monitoring is required. It monitors SAP S4 HANA response times, database calls, infrastructure health, and application behavior. Dynatrace has a strong integration with ServiceNow ITOM and works well with topology based correlation using Service Maps.

Monitoring tools for Nasuni

Nasuni is typically monitored using infrastructure or storage monitoring tools.

Common options are:

SolarWinds
Nagios
Zabbix

These tools monitor Nasuni appliance availability, storage capacity, disk usage, network connectivity, and performance metrics. Alerts from these tools are forwarded to ServiceNow Event Management.

How Service Map fits into monitoring

The monitoring tool generates alerts or events.
Events are sent to ServiceNow Event Management.
ServiceNow matches the event to the correct CI.
Service Map provides dependency and relationship data.
Topology based correlation uses Service Map to identify root cause and suppress related downstream alerts.

So the monitoring tool creates the alert, and Service Map helps ServiceNow understand impact and dependency.

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Regards
Vaishali Singh