Plugin Is Not Visible Under Plugins

[Ashton2]

Hello all,

How to check a plugin whether is installed on our ServiceNow instance or not. So when we type "plugins" in the filter navigation bar and click on "PLUGINS" a list of plugin open and when we search for this plugin "MID WEB SERVER" we are unable to find it.

But when we open "sys_plugins.list" and search for this plugin in the name "MID WEB SERVER" we are able to find out however, it is active true.

So, why it's not visible in plugins. Can someone help to resolve this?

[Pranesh072]

You are looking in wrong table, v_plugin is right table for available plugins in system

System Definition > Plugins module (v_plugin table) is used to determine which plugins are active on the instance. This module lists only plugins available through self-service and is recommended not to rely on to understand the list of plugins been activated.

You can assure the active plugins by entering sys_plugins.list in the navigation filter and searching for the plugin. This list includes all plugins that are active on the instance, whether they were activated by default when the instance was new or upgraded, through self-service, or by ServiceNow personnel at your request.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0747545

[Rahul Priyadars]

I hope i understood your requirement.

Refer Screenshot its all intutive. If you do not see any plugin please use REQUEST PLUGIN Option.

Regards

RP

[Inds]

Hi Rahul

Understood the process but the problem is when i tried to search the agent workspace in navigation bar. it is not showing there.  please help me to resolve the below issue.