Multiple entries are getting created in cmdb_key_value table whenever value changes for tags in Azure

[Shreya Jain1]

We are using Azure tags to create tag-based services, whenever Azure team changes value for any existing tag, new entry gets created in cmdb_key_value table instead of updating existing record. Ideally it should update existing record instead of creating new one. Please let me know if anyone encounter similar issue. 

We are using patterns to discover these tags.

For Example - 

Three entries got created for SecondaryOwner in ServiceNow with each update from Azure. Azure has only one tag for SecondaryOwner for this CI. 

Regards,

Shreya

[Shreya Jain1 · Accepted solution]

To close this thread...

The issue is most likely impacted by a known problem PRB1517376. Please see the following KB for more details:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994333

PRB1517376 has been fixed on San Diego release.