ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

ECC Queue Record stuck at Ready state

Hello Team,   Could You Please let me know the resolution steps for the below mentioned article https://hi.service-now.com/kb_view.do?sysparm_article=KB0718589 I was not able to implement the solution described here , I mean i followed the steps but ...

Pattern error while discovering F5 Load Balancer

I am trying to discover a F5 Load Balancer but I am getting this error "Failed Exploring CI Pattern, Pattern name: F5 Load Balancer, To Check Pattern Log Press Here". It failed at the "Transform HEX to DEC IP". Discovery failed and it wasn't able to ...

munwong by Mega Expert
  • 1430 Views
  • 3 replies
  • 0 helpfuls

Resolved! Help getting Query AD output from databus

Hi everyone! I have a workflow which is supposed to loop through users from a list collector variable and do a handful of Orch activities. I know the data being passed into the workflow is good because one of the orchestration pieces (to update an ex...

apjohn2 by Mega Sage
  • 1612 Views
  • 7 replies
  • 2 helpfuls

Resolved! Is there no way to import a manufacturer's MIB file?

I can't find anywhere on the Forums or the wiki that show how to do this.I don't think it's very time efficient for me to crawl through all of the Unclassified devices and manually add the OIDs for each of them. We do not want to extend Service-Now e...

sgrant by Kilo Contributor
  • 4093 Views
  • 14 replies
  • 0 helpfuls

Resolved! catalog task description line breaks in script

if you are using an advanced script in a catalog task.. how do you insert a line break?for exampletask.description = 'This is line one';task.description = task.description + 'what code goes here' + 'This is line two';

randrews by Tera Guru
  • 9673 Views
  • 8 replies
  • 7 helpfuls

Is there a way to delay the creation of an incident ticket

We currently have a number of monitoring tools feeding into SN (PRTG, Dynatrace ...).  We are looking for a way to delay the creation of an alert ticket for xx amount of time to make sure that the monitoring tool does not send an all clear response. ...

Dan White by Kilo Contributor
  • 2014 Views
  • 5 replies
  • 2 helpfuls

Resolved! Get Windows Registry Key via Pattern

HI Team, I have the whole thread regarding retrieval for registry keys for discovery and really got resolved and got the value needed. I am trying to get another key same way as I did yesterday  Get Last Logged On User from Windows Registry but this ...

find_real_file.png
SNowUser11 by Kilo Guru
  • 2292 Views
  • 20 replies
  • 10 helpfuls

Resolved! What is the Difference between Network Equipment, Router and Switch?

On the Network equipment class there is a field called "type" that shows a dropdown for router and switch, but there are classes for router and switch.   Which one does discovery use?   Can it use all three and if so will it set that dropdown?Will t...

kmlutz by Kilo Contributor
  • 4503 Views
  • 10 replies
  • 0 helpfuls

Resolved! Business Service vs Homegrown Applications

We are in the process of a CMDB project we've hit a bit of a stumbling block.   Initially when looking at the sample data in CMDB, we envisioned that our homegrown applications would be entered as Business Services and then tied to their various CI's...

erion by Mega Contributor
  • 2436 Views
  • 4 replies
  • 0 helpfuls