Nagios Solarwinds integration with ServiceNow

Hanumant Madan1
Kilo Guru

‎03-07-2022 03:07 AM

Hello Everyone,

I am trying to understand methods for integration for event management for Nagios and Solarwinds with ServiceNow.

Documents are scattered and not at single place.

Can anyone provide all the pointers that are required for this integration: below are few I know.

  • Configure connector
  • Create Event management rule
  • Create alert management rule

is there any proper documentation available for this and are there any standard rules available which we can use/modify based on our requirements.

 

Regards,

HM

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Raj_Esh
Kilo Sage
Kilo Sage

‎03-09-2022 06:35 AM

Hi Hanumant,

 

In general, most of the alert configuration is taken care of by the Monitoring team(Nagios and SolarWinds) team. Once the alerts are in ServiceNow then the process of configuration within Event management comes into the picture.

 

  • Discuss the "configuration items", I guess SolarWinds will be for Network Monitoring and Nagios for Infra monitoring. If the CI's are not in ServiceNow, you may also need to check on Alert source.
  • How the correlation is taken place, as you have alerts from 2 sources. 
  • Once after Events are processed, then you will have questions to ask with Monitoring Team.

Hope the above points help.

 

Thanks,

Raj

--Raj