I have been asked by the Service Coordinator to create a report that shows the total number times a Service Desk person has updated an Incident or a request. Any ideas or suggestion how I would go about doing that? Would I use the audit table? ...
Hi, I am trying to delete the entry points created in cmdb_ci_endpoint table. We are trying to move our service mapping data to other instance, In that process, we know that entry points are not captured in update sets. So, we tried to export xml a...
Hello ITOM community, I am looking for some guidance around how to represent backup, retention, and disaster recovery information in the CMDB. We have not yet implemented Discovery. Right now, we have been leveraging the Application and Business Appl...
I have requirement where onBefore script need to count the errors using error=true. But the challenge here the process NOT picking up next row to execute and stuck/lock the schedular job. How to mitigate this challenge, where I need error counts + er...
I am currently discovery routers and switches for a customer but for some reason the source ip (the ip used to discover the device) is not being mapped to any field in the cmdb, for instance, we discovered a router using the ip 10.50.199.100 so our c...
Hello Experts,We do have several of the below mentioned assets in our environment but we are not able to figure out how we can make Servicenow to discover these assets.1. Cisco ACS2. Cisco ISE 3. Qualys Virtual Scanner4. vCenter Infrastructure Naviga...
Has anybody gotten password reset to work with Active Directory? I can not find any information on the Wiki on setting it up with active directory. Do I need to modify the workflow that comes with the plugin? I have a MID servers setup and conn...
Hi,Would it be possible to export the discovery logs for a discovery schedule -used for a subnet- to excel or something similar ?I was wondering if this would help in trouble shooting discovery results.How are the experts of servicenow doing this ? U...
We have servers with multiple aliases in DNS (server1 is the hostname, and there are alias1, alias2, alias3). Logic would tell me that in discovery (or some other method) the alias names would appear in either the DNS Names for CIs related list of th...
I am trying to modify the value of the MID Server parameter mid.snmp.request.timeout. After I modify the value, save the changes, and restart the MID Server the value reverts back to the original value. The current value is 6000 and I would like to...
We are implementing Discovery for the first time and were quite surprised (and impressed, and overwhelmed) by the amount of information that Discovery was able to pull in. For example: Running a quick discovery on 1 windows server alone created 68 C...
Hi, I do not see MariaDB in the docs, however, it is based off MySQL. Is out-of-the-box Discovery able to scan MariaDB and classify it? Erick
Hello, AWS discovery is not discovering any VM's. I did apply workaround mentioned for PRB1396922 but dint help. What could be the reason. PS I am suing this option to discover the VM's
Hi Guys, I would like to create a Metric to capture the "Assigned To" field changes. My requirement is to capture the field changes only for a specific group. When the "Assigned To" of an incident changes for the particular group, then it should be ...
Hi Teammates, Am new to ITOM, i want clear information how & from where the Data populate in CMDB by Discovery, using Datasource(Transform map) Data is populating using Excell sheet, Manual entry can be possible through form, but how Using discovery ...