CI empty in De duplication task list
Hello Experts, Could you please tell me why I am unable to see CI details in the list of De duplications tasks? Regards, Shoheb
Forum Posts
Service Mapping - Template for capturing the connections
Hello Could someone please help with a template which can be used to gather inputs from SMEs to understand the 'edges' of each applications and related config file locations to trace connections. Thanks
Alert - Overall Event Count
We recently had an issue where events were being created and grouped in an Alert (see attachment). Do you know what is causing the grouping and what stopped the grouping so a second (and third and fourth over time) incident could be created? (I'm...
Add-ADGroupMember fails with Insufficient access rights to perform the operation error
Hi, I have a custom PowerShell script run from flow designer to perform operations on the AD. It runs as an account which has admin access on the MID server and also it is the account that starts the windows MidServer Service (LogOn is as that admin ...
Resolved! Entry Points without using Service Mapping
When I converted a Business Service Record [cmdb_ci_service] (classified as an Application Service) using the Convert UI Action Button, I am unable to change the operational status of the new Application Service Record [cmdb_ci_service_auto] Operatio...
How to calculate the state duration from the starting to the current time using on Load Client script?
We got a requirement to calculate the on total Time of when the state is in on Hold State from beginning to the current time using On Load Client Script. Any Suggestion will be appreciated.
Resolved! Set Application Service to Operational without Entry Points
Hello, We have a significant number Application Services which do not have any mapping yet. We want to go ahead and set them to Operational. A business Rule [Change to operational status] prevents from changing the Application Service to Operational ...
Resolved! Agent Client Collector - SAM Basic Metering - Microsoft 365 Apps
Hello, Looking at software usage via the Agent Client Collector for visibility it appears that MS Visio & MS Project usage cannot be captured when using Microsoft 365 Apps. This is due to the fact that the usage as recorded under the UserAssist regis...
Resolved! How can we add 'Add' button in affected ci tab on Change Request related list
I need to configure Add button in Affcted ci tab in change related list, Here my Add button Ui action condition : RP.isManyToMany() && (new ChangeProposed(parent)).canAddCI() && current.canCreate() && parent.active == true && gs.getProperty('com.snc...
SSH ciphers
We have some Linux servers that only allow aes128-ctr,aes192-ctr,aes256-ctr When we run discovery against these servers, we see the "SSH authentication error". Is there a way to configure a midserver/discovery to only use these ciphers? Thanks...
Cyberark credential issue in discovery
Few Servers which are synced in Cyberark are not getting discovered and giving out credential error during discovery.we have checked it is pingable and can be logged in. What can be the possible thing that is causing this issue?
Resolved! Discovery errors that i want to ignore in bulk
Hi, I have a lot of errors that I would like to ignore after a discovery. Is there a way that we could ignore it in bulk instead of doing it one by one? Thanks, James
Cannot connect status is SSH_Connection_failure. Could not aggree on signature algorithm
Hello, When i am trying to discover Oracle Linux servers, i am getting error as follows: Can anyone let me know how to resolve this error? Thanks, Pranita
troubleshooting em/inbound_event webhook
We are trying to troubleshoot why some Azure Monitors create events but there are some that don't. I suspect that its the json payload. How can I see the raw data as SN receives it before it gets parsed into an Event? https://<Instance>.service-no...
How does the ACC agent match to a host?
Hey guys, My team is trying to PoC the Agent Client Collector, and have run into a bit of a problem. We have the proper modules installed, everything setup and the agent installed on 3 Windows laptops. 2 laptops are full remote, and 1 is mostly in of...
