We have just begun evaluating the health of our CMDB. I would like to delete 16000 Remediate Duplicate Tasks, which will also delete over 1,000,000 Duplicate Audit Results. The historical data is not important to us, but will deletion of the tasks o...
Hi, currently when someone opens an active incident the Task SLA tab does not show the Business time left. I want to be able to add the new column and change the ordering globally for all incidents. When I personalize the list column it only show...
I'm trying to do a simple incident record lookup in an event management subflow, but I'm getting a "No Record found" error and processing stops. If it can't find a record, I just need it to say so and continue on to the next step in the subflow. Is...
Has anyone managed to successfully discover Nimble Storage devices? We have tried with no success discovering with SMI-S - has anyone else had any joy?
Hello, I would like to install the application "Service Graph Connector for SolarWinds" on our dev instance to test and validate the integration of Solarwinds with ServiceNow. One of the requirement is to have the application "CMDB CI Class Models"...
We are fetching information from external source using output ECC queue and input ECC Queue is having payload which we want to insert in Import-Set table. So, is there any mechanism in ServiceNow to make ECC Queue [input] as a ‘Data Source’ and feed ...
Hello everyone, I see many IPs in the Credential Affinity table that are related to "let's say" SNMP but when I search the devices in CMDB with those IPs from cred affinity table, I see that majority of them are not network devices. Perhaps one of th...
Need to perform automated testing for Service Now version upgrade. Could you suggest best solution to validate all our incident sla's through ATF.
Hi, Can any one please guide me how to call Schedule jobs by using ATF
Hi, I see that in the below article it is mentioned that to use CIM Server for Storage Discovery. But it is not very clear in the documentation. Can you please help me with the below question? What is the recommended approach for Storage Discovery fo...
Hi, With Help the Help Desk being depreciated in Orlando, has anyone seen any information on what may replace it (apart from getting Discovery)? I've seen on another post a mention that it "will soon be replaced with a new technology (in) coming rele...
This may in fact be a *stupid* question, but a customer is asking it of me, and I do not want to base my response on only my own knowledge of Discovery. The target for Discovery for this customer is GCP. They are claiming that they "read somewhere" ...
Hello, I found this article stating how to configure the SCOM Connector for the New York release of ServiceNow and it does not list SCOM 2019 as supported. This article lists SCOM 2019 as supported but is for the Orlando release of ServiceNow. I have...
How do I auto approve the request in Flow Designer? I want the Request to be automatically approved so it will go straight to asking for item approval. My flow is working as expected except for the request part. When I make test a request it says:...
Hi team, I am facing this issue while selecting Schedule discovery --> Discovery Manager/cloud discovery --> New --> Add account--> Select Datacenter (Error) . Identification sections in pattern failed: section: AWS Datacenter identification, error: ...
