Good morning, I'm working on mapping our Business Services, IT Applications, Service Offerings, etc. but then I came across the Software and Applications module. Does anyone know exactly how this table is supposed to be used or what its supposed to b...
I'm trying to track down an issue where installed software is not being discovered on certain Linux servers. I'm wondering if the issue is related to my SSH credentials and the sudo commands necessary for collecting the information. Can someone sh...
Hello Experts , Need to understand how aging mechanism works in SNOW Discovery . If suppose I have picked some scheduled Discovery jobs and noticed few servers used to discover earlier but in current Discovery run it stopped due to no of prerequisite...
Hi All, I working on a pattern, where i have table which contains multiple config file path, say 15. Now i need to see the content of all config file. Is there any way i can do this. One option which i can think of is "Transform table" where i can ad...
We have a requirement to get ALL of the installed printers from a machine. In debugging the Windows OS - Desktop processes we can see that it is only finding the local printers and not the mapped network printers. Has anyone ran into this and found...
I heard many times for for creating index for tables and fields to improve system performance. When I check in wiki it explains indexing a field set it to store unique values therefore avoid duplicate entries but not sure how does index creation help...
Need to activate Discovery Plugin but "Unfortunately the plugin was not activated" then what is the solution for this?
Hello , (can we find out what schedule farsc4 is in?) CI farsc4 is running under which schedule in discovery
Hi, Is it possible to run DNS lookup to a specific hostname from the server-side scripts? My intention is trying to identify if a hostname which is existent in the CMDB is still valid (registered in DNS) or not (usually identified as Bad Hostname). T...
Hi Community, Discovery of cmdb_ci_storage_controller, cmdb_ci_storage_device and cmdb_ci_storage_switch can we discovery this storage components using CIM credentials or SNMP. As I referent docs, only we can discover of storage server, we can pull t...
Hello, expert! I am setting up an operator workspace for use with Event Management. What I would like to do is to add more alert action items as shown in the image below. . I've searched the Docs and the community, but I couldn't find any table that...
I am working on a service map, most of the app involves IIS-SQLDB and that part is mapped. The app teams are telling me there are additional components of the app running on additional Windows servers. These other Windows servers each have 1 running ...
I created a view on the operator workspace and would like to share it with others, how do I accomplish this I am the admin? The name of the view is default-1 Domains
Hello,i checked the docs but i'm still not sure what the difference between the Check definition and a policy is especially in view of the Agent itself and what jobs the agent "schedules".For instance, I have an active policy that runs an "Enhanced D...
When a Data Certification Task is marked Failed, we would like a Data Remediation Task generated to another group to remediate. Does Service Now have any plans to include in future releases or is it there now and I am just missing it?
