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Azure VMs are not getting discovered

Hi, We have a Cloud Resource discovery in place for azure. Azure servers will be related to its VMs. we have server called azwXXXXXXX but its respective VM is not discovering. We also checked that VM is in On State from the Azure Portal. What could b...

Priyanga7 by Kilo Guru
  • 1660 Views
  • 4 replies
  • 5 helpfuls

Knowledge Search Dictionary Attribute

Hi,I'm trying to customize one of my field in incident form to show up related knowledge base article.I'm using knowledge_search=true within the attributes but nothing shows up next to the field (and yes I added after a comma in case of multiple attr...

Direct download link for MID server?

Hello, I wanted to automate the installation of the MID server across multiple accounts and needed to automate the download of the MID server install.  Is there a set of direct download links?  We could always download the version we need and host it...

KhurramAWS by Kilo Contributor
  • 4361 Views
  • 3 replies
  • 5 helpfuls

Dot walking in a Client Script

I'm trying to populate a reference variable on a catalog item using an onLoad catalog client script but the data I want is in parent field of the field I am referencing and the standard dot walking isn't bringing back a result.  On the User table is...

Resolved! Kubernetes Discovery - Quebec

Hi  I am trying to pilot Kubernetes discovery in our environment. I have been following the following article and documentation for this. These are: Kubernetes Components Discovery - Using Service Now Discovery - IT Operations Management - Article - ...

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Shraneel1 by Tera Contributor
  • 1652 Views
  • 3 replies
  • 0 helpfuls

Unique not working in service-now

Hi all, I have created a new string field with unique. But its not Enforces uniqueness on the field. Its a bug in service-now? Please any guide us, how we will achieve unique string field in service-now.

soundarSN by Kilo Explorer
  • 2713 Views
  • 8 replies
  • 2 helpfuls

Resolved! Missing Lookup Rule for class cmdb_serial_number

Hello everyone, I am facing issue in discovering servers, Discovery is getting failed with below error: Our CI Identifier is modified as it was getting affected with SCCM Integration: I am unable to understand how we can modify the lookup rule in t...

How does SG-SCCM determine when a CI can be updated?

I am evaluating using SG-SCCM for computer and software inventory.  We are also running discovery for servers. I need some help to understand how SG-SCCM determines if a computer CI needs to be updated. For example, I run an SCCM import, a computer i...

Report Sorting

Am I missing something? I have a simple bar chart report on custom field. I want it to display from in a certain order. Currently the only way I see for sorting is A to Z or Z to A. I want to be order to choose the order which my fields display. An e...

dartx21 by Kilo Contributor
  • 5863 Views
  • 4 replies
  • 3 helpfuls

Discovery Pattern Step-Create Relationship not happening

Hello Experts, I was looking to create relationship between a cmdb_ci_computer and cmdb_ci_service Using relation Depends On:: UsedBy cmdb_ci_computer table contains a field u_service which is same as cmdb_ci_service table. Eg: On Table cmdb_ci_compu...

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SNowUser11 by Kilo Guru
  • 4022 Views
  • 30 replies
  • 8 helpfuls

Resolved! How to capture unauthorized changes with ServiceNow discovery?

Hey all, In a some articles and demos I have seen, it appears that there is a way to have Discovery capture and report/display unauthorized changes: a change to a CI (such as an attribute value change or the addition of a new CI) has occurred but the...

Josh P1 by Tera Guru
  • 5899 Views
  • 10 replies
  • 6 helpfuls

Problem discover Azure datacenters

After configuring the account principles and then the Cloud Service Account under Cloud Management -> Service Accounts, I hit "Discover Datacenters". A few seconds later the "Datacenter discovery status" is updated with an error.I can't find anything...

maxton by Kilo Explorer
  • 2493 Views
  • 6 replies
  • 1 helpfuls