Need Help! - Agent Client Collector Framework - [Error] [agent] [handshake failed with status 401]

[MurwanA]

I am getting the following error [Error] [agent] [handshake failed with status 401] - Authentication failed - API key is invalid in the acc.log file.

Notes to consider:

- This is on-premises environment.

- Instance and MID Server and Agent installed in the test machine is on Offline Network [No internet Access].

- MID Server is reachable from test machine. 

- Agent is also being installed in the MID Server and same error appears.

Steps followed:

- MID Server is up and running.

- Checked API key - is valid and not expired.

- Web MID Server - state [started].

- Entered the end-point url in the browser https://<end point url> and it shows the same 401 Error.

- Tried curl command and it returns the same 401 error.

- Tested the port and Port is open.

[pratik0306]

Hi @MurwanA  This seems to be an issue with the authentication and u mentioned even the curl command is returning 401..

did u verify the API key in the log file? and is the test machine in DMZ zone?

[MurwanA]

Yes, I have verified the API Key as I am getting API Key Authentication Failed - So I entered the API key manually in the config file of the agent. and still same error appears.

And both MID Server and Test machines can see each other.

[pratik0306]

and regd CURL command, did u test the same mentioned in the docs link here:

Configure the websocket server on the MID Server

If this fails then it means its failing at network/OS level where the handshake is not happening.