Need Help Granting User Access to Create and Edit Service Instances Without "service_mapping_admin"

[Pranita Bahugun]

Hello Team,

We have a requirement to provide a user with access to create and edit service instances in Service Mapping. The challenge is that the UI actions (buttons) on service map page and the Edit Entry Point section are not accessible unless the user is assigned the service_mapping_admin role.

I have already tried the following approaches:

Checked ACLs for the relevant tables

Checked UI Actions (but the buttons needed on service map (Run Discovery, Send for Review) are not listed there)

Reviewed Processors

Assigned roles as shown in the screenshots

Unfortunately, none of these attempts worked.

My question: How can we grant a user the ability to create and edit service instances and have access to UI actions (buttons) on service map page without giving service_mapping_admin rights?

This requirement is urgent, so any guidance or proven approach from the community would be greatly appreciated.

Thankyou,

Pranita Bahuguni

[Tanushree Maiti]

Hi @Pranita Bahugun 

To grant a user the ability to create and edit service instances and have access to UI actions (buttons) on service map page without giving service_mapping_admin rights,

  you should use a combination of app_service_admin and, if necessary, fine-tuned ACLs

Here is ref Doc: 

Control user access to application services • Zurich ServiceNow AI Platform Capabilities • Docs | Se...

[Pranita Bahugun · Accepted solution]

Hi @Tanushree Maiti ,

Thank you very much for your response, it was really helpful. In our case, we needed to grant the user service_mapping_admin access because edit permissions for the entry point are controlled by this role in ServiceNow’s backend scripts. To ensure least‑privilege access, we modified the service_mapping_admin role so that it only includes the permissions required for service mapping, removing the additional admin roles that were not necessary.