Need help in Before Insert Business Rule

[Community Alums]

HI Team,

I am using Before Insert BR to auto-populate/save the 3 fields on the child task which I am getting it by gliding the parent i.e customer_project  as below:

Other than manually creating the task, there is also a way task is getting created from FlowDesigner , in such case how can we update the record, as current.update cannot be used in BR as best practise.

(function executeRule(current, previous /*null when async*/) {

    // Add your code here
    
    
var gr=new GlideRecord('customer_project');
    gr.addQuery('number',current.top_task.number);
    gr.query();
    if(gr.next()){
        gs.info('Hello :'+ gr.u_order);
        current.u_service_delivery_contact=gr.u_service_delivery_contact;
        current.u_location_child_account=gr.account;
        current.u_customer_order=gr.u_order;
        
    }
})(current, previous);

[Allen Andreas · Accepted solution]

Hello,

In a before business rule the "current" object doesn't need current.update() as it's already going to be updated naturally without it when setting values to current.field_name, etc.

Have you tried?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Jacob Nan]

Is the child task being created when the parent is created? In that case you wouldn't be able to update the fields because it had yet to be created in a "before insert" situation.

Make sure this business rule is referring to the child incident/task. That way the parent is created and before the child is created, the rule kicks off.

[Aman Kumar S]

You don't need to GlideRecord the Customer project table, you can directly dot walk and get the value:

current.u_service_delivery_contact=current.top_task.u_service_delivery_contact;
current.u_location_child_account=current.top_task.account;
current.u_customer_order=current.top_task.u_order;

Alternatively, it can also be to directly set as default value at dictionary level, you can go to dictionary and set default value as following:

For u_customer_order field:

javascript: current.top_task.u_order;

Similarly, you can do for other fields.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂