Need help in understanding working of "User Group" variable on cloud catalog?

Gaurav39
Tera Contributor

Hi All,

Could someone please help me in understanding how "User Group" variable on cloud catalog works? So i am working on few cloud catalog and based on documents i can understand that this variable can be use to set quota limit on user group level and user level for that stack deployment and throws an error if the limit is reached.
But in my case we are using service portal and not cloud user portal, and the end user is part of multiple groups which are visbile on drop down of "User group" variable.
The issue is that lets say out of 5 groups i have created quota for 1 group but user can select any other group on the catalog form and still able to submit the request, atleast i can see this happening. Could you please help me out on this?

Kind Regards,

1 ACCEPTED SOLUTION

Ram Devanathan1
ServiceNow Employee
ServiceNow Employee

 

multiple ways to solve this - each has different experience and pros, cons -

 

you can enforce via the cpg policy to set the user group, or you can set a value via client rule or resource pool and make the user group data read-only.

 

or you can set quotas on each group the user belongs to, or you can use a different approach like approvals with information going to approver on which group the user is using to make the request, esp when the user is choosing some other group.

 

service portal or cloud portal has nothing to do with this backend working aspects but yeah the quota control only appears in cloud portal as of today.

 

hope this helps.

Ram

View solution in original post

2 REPLIES 2

Ram Devanathan1
ServiceNow Employee
ServiceNow Employee

 

multiple ways to solve this - each has different experience and pros, cons -

 

you can enforce via the cpg policy to set the user group, or you can set a value via client rule or resource pool and make the user group data read-only.

 

or you can set quotas on each group the user belongs to, or you can use a different approach like approvals with information going to approver on which group the user is using to make the request, esp when the user is choosing some other group.

 

service portal or cloud portal has nothing to do with this backend working aspects but yeah the quota control only appears in cloud portal as of today.

 

hope this helps.

Ram

Thank you, Ram, for your suggestion; it is very helpful.