Need help: Windows classification error - Classification payload is empty. Stopping classification.

James160 · ‎04-13-2023

Hi experts,

I'm trying to discovery 2 windows servers.

One server failed with Windows classification error - Classification payload is empty. Stopping classification.

The payload looks like :

Another successed, with payload like below:

Could anyone help advise the reason and resolution? Thank you!

James160 · ‎04-18-2023

Finally found the reason.
WinRM was not setup correctly on the failed server.

After running the [winrm quickconfig] command, discovery completed successfully.

btw, it's a little cold here...

James160 · ‎04-13-2023

I checked previous post about the same issue, but they are talking about JEA discovery.
I don't think I'm doing the JEA discovery...

JEA with custom certificate - ServiceNow Community
Solved: Re: Windows Classify error - "Classification paylo... - ServiceNow Community

James160 · ‎04-16-2023

could anyone help?

pratiksha5 · ‎04-17-2023

Both are using same credentials? Try to test the credentials of IP (failed one)

James160 · ‎04-17-2023

Yes, using the same credentials. and credential test passed for both.

btw, I'm using WinRM protocol as classifier. (not WMI)