Need to map the managed by field from Active Directory to the group table manager field

[daniellethomson]

We utilize the managed by field in AD for Security Group approvals. I have this field mapped to populate the manager field on the sys_user_group table but AD populates this field based on the users OU. Our issue is that ServiceNow is not reading this as a user and is creating new user records. Our infrastructure team believes this cannot easily be changed to first name last name in AD. So, my question, how do we get ServiceNow to read this field as a user or should we be pulling another field from AD to populate the manager of the group?

[Michael Fry1]

Warning: Make sure your target fields are long enough to contain a DN. Many text fields use the default length of 40, which may not be long enough for some DN values. The ServiceNow system truncates any value that exceeds the field length.

Section 9.2 contains the warning above. Looking at your screen shot, it might be getting truncated:

http://wiki.servicenow.com/index.php?title=LDAP_Integration_Setup#gsc.tab=0

[daniellethomson]

This is a reference field not a text. Is there a default length for a reference field?

[Michael Fry1]

Any luck? Do you also have managedby in your list of attributes:

[daniellethomson]

No luck yet. Where is the attributes field located?

[daniellethomson]

I found it. We don't have anything listed in attributes currently- we aren't limiting the fields the query returns.