How to install a MID Server in a cloud
Hi, i need to install a MID Server in my GCP account, to do the discovery of my cloud infrastructure. Did you guys know how works the process of installation in the cloud?
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Forum Posts
In which table are boundaries of a service map stored?
There is an option to mark CI as a boundary when we don't want to follow the outgoing connections from there. I was wondering where ServiceNow stores this information whether an endpoint is a boundary?
Hi All , How to check virtual agent chat history in ServiceNow ? and how to check push notifications sent to agent for joining the chat.
Hi All , How to check virtual agent chat history in ServiceNow ? and how to check push notifications sent to agent for joining the chat.
Resolved! DNS Names are being discovered, but there is no relationship to the associated Server records
Hello, Does someone happen to know why DNS Names are being discovered and populated in DNS Name table (cmdb_ci_dns_name), but there is no relationship to the associated Server records. For instance, I scanned one Windows server, and the "DNS Names fo...
ITOM 'License Usage' (em_unique_nodes) Table shows a Fingerprint in the Node Column.
I am seeing Fingerprints in the Node Column of the 'License Usage' (em_unique_nodes) table. Example - 'fingerprint: e4 52 3a 35 48 a1 e4 9c 29 55 33 13 dc 44 0d 32 a7 d2 77 53 d8 79 f9 6c 96 80 9b 71 gg' And the records have 'IS Licensable' flag set ...
Resolved! Need help figuring out how to modify an OOB pattern properly that is part of a shared library
Hello, Thank you for taking a moment to help me. My goal is to modify just the windows server and windows desktop patterns. So far I have not found a way to insert my step to map bios version (pattern already pulls data in step 3.3) to a field witho...
SolarWinds with ServiceNow ITOM event management integration using Rest API
Can anyone tell the step-by-step integration process for SolarWinds with ServiceNow ITOM using REST API?
Resolved! How to restrict a Quick Email template to multiple users/groups
I have a requirement to restrict a quick email template to only those users which should have the need to use the template. From accessing System Policy - Quick Messages and then selecting the Template in question I can see that I only have the abil...
Flexera ServiceNow Integration
Hi We have following use cases to be implemented as a part of SNOW Flexera Integration ..Can anyone suggest the way forward and way to achieve it as well as the prerequisites to achieve it -- Flexera to ServiceNow: Populate CMDB with Software Title...
Discovery is not finding the Chassis type for CI's in the cmdb_ci_computer table all values for this field are blank or show up as (Empty)
I need to differentiate company laptops from desktops or servers..etc. After looking at many support articles, it looks like the best way to do this is using the chassis field that comes out of the box. However, every chassis field in my instance is ...
Need execute PowerShell commands in a remote server (ex: 10.0.0.0) via mid server without using any custom plugin or Orchestration
Hi , Need execute PowerShell commands in a remote server (ex: 10.0.0.0) via mid server without using any custom plugin or Orchestration is there any method to archive this ex PowerShell commands are get-service and need to capture its respons...
Events and Working With Thresholds
Hello all, I have recently begun trying to configure Event Rules that include thresholds but I am stumbling across something that is stumping me. I am seeing situations where event management seems to get stuck in a loop of sorts. For some context, t...
Filtering/reporting on metric results by assignment group
Hello everyone, I am trying to see metric results by assignment group, but I can't seem to find a dot walk from the metric results table to the assignment group on the incident table. Can someone give me some guidance on how to solve this? Thank you ...
Test Cases for ITOM - Event Management, Service Mapping, Operator Dashboard
Team, We are implementing ITOM (Event Management, Service Mapping, and Operator Dashboard). We know the obvious scenarios that should be tested. We do not know what else should be tested that will not be immediately obvious during implementation but ...
How IRE engine works during Transform maps
Dear All, Can anyone explain how IRE works during transform maps or does it not. we have altiris intigration which populates cmdb tables by transform map and also servicenow discovery populates it. So we have lot of duplicates. Does transform map in ...
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