Looking for some advise. Perhaps the approach we took to tackle this issue may not be the most appropriate and I definitively welcome all recommendations. So here is the scenario: We have a good number of Lenovo Computers in our organization. Whe...
I am importing CI using ImportSet and using an onBefore transform script to call IRE try{ var cmdbUtilIRE = new global.CMDBTransformUtil(); } catch(err){ log.info("Error :"+err); { After executing "TypeError : undefined is not a function" as error. ...
Hi All, I am using onBefore transform script to implement IRE using below code to identify and ignore duplicate CI. (function runTransformScript(source, map, log, target ) { log.info("Status Log ImpSet"); var cmdbUtilIRE = new global.CMDBTransformU...
Hi All, Can customer discover their in-house application on host? Servicenow Software Discovery can discover a list of commercial software. but wondering can Discovery works for any other software/application running on a host? Customer just want...
After converting a business service CI to an Application Service CI, when I go to Service Mapping > Services > Application Services, and then open the form, I do NOT see section to add entry points. Screen shot attached
Hello All, I have created the query using the CMDB query Builder as below and run it successfully .I have added the required columns as well . But the issue when I asked the end user to validate the same they are saying version and Class fields are ...
Hello Everyone, I need to change the welcome page to another page that I have totally created in CMS. Note that I don't want to change the CMS Login page, I really want to change the Welcome page (login page) of my instance to another one.I know it's...
Hello All, I am started learning CMDB, I would like to know the answer below questions what is ORPHAN CI? What is stale CI? What is the difference between asset and CI? How you will identify duplicate CI? What are the attributes of class? You should ...
Hi, Our mid server is keep getting down because of MiD server upgrade issue. whenever we restart services it's comeback online for sometime and went down. ServiceNow & MiD servers are on same version but still MiD server is getting down and shows "MI...
I just joined a new company and they're using several hundred event rules, but I'm guessing there are a number that are unneeded based on the titles. Is there a way for me to see how often the event rules are being used? Either through a report, or a...
I have a Mid Server Script File, which I need to call in a workflow. How can I do that?
I have given an example expression above in the question but i want to get the characters before the dot for any expression.
So I have a Mid Server Script File, which basically I want to use in the workflow. Somebody suggested that I can use a Mid Server Script Include for the same. But I don't know how to use Mid Server Script File code in Mid Server Script Include. Can a...
For some background: Since we are now working on an overall SN Enhancement effort, we are looking into how tags can better assist our Service Mapping efforts. Selfishly, I am also interested in how using tags can better assist our operational teams' ...
Hello, Has anyone implemented JEA for Discovery its new from Orlando but if please let me know the steps to be performed.I was going through this link but if anyone has proper step by step procedure what from servicenow has to be done and what an win...
