Not able to get events from TSOM

Yokesh
Kilo Guru

‎06-13-2022 04:11 AM

Hi All,

We are not receiving events from TSOM to our ServiceNow Instance. 

I can see the below error in our MID server's logs. Also I have attached the latest logs from MID server for your reference. 

2022-06-11 11:26:04 (680) ECCQueueMonitor.40 SEVERE *** ERROR *** getRecords failed (Method failed: (https://<INSTANCE>.service-now.com/ecc_queue.do?SOAP&displayvalue=all&redirectSupported=true)HTTP/1.1 502 Bad Gateway with code: 502)
2022-06-11 11:26:04 (680) ECCQueueMonitor.40 WARNING *** WARNING *** MIDRemoteGlideRecord.query failed, retrying in 10 seconds

 

06/11/22 13:17:29 (139) ECCQueueMonitor.40 WARNING *** WARNING *** javax.net.ssl.SSLException: Connection reset
06/11/22 13:17:29 (139) ECCQueueMonitor.40 SEVERE *** ERROR *** getRecords failed (javax.net.ssl.SSLException: Connection reset)

Kindly check the logs and provide the solution asap.

 

Regards

Yokesh

 

 

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Richard Hine
Tera Guru

‎06-13-2022 07:45 AM

Yokesh,

I can only see one instance of that issue in your log file. It looked like your MID could not communicate with your instance, this could potentially be an issue with the proxy/web gateway the MID is communicating with the instance via.

If you are seeing that regularly I would recommend you investigate the network path from your MID to your instance.

Richard