Is it possible to revert back to a previous state if a user that opened the record updates it?We have a few state choices and one of them is a request for more information which when selected will notify the requestor an action is required.When it is...
Has anyone integrated Tidal Workload Automation (Tidal) with ServiceNow? Today a Support Person receives an Email Notification from Tidal when a Job "Completes Abnormally". That person manually creates an Incident in ServiceNow and resolves the issue...
Hi, We are facing issue- after the upgrade from Istanbul to Jakarta , duplicate records are getting discover by the discovery . It is skipping the identification rule and with the same Name and IP address few duplicate records are getting created - P...
Hi , Few CIs in almost all the classes are getting discover with the "Unknown" model ID. Please suggest how to fix this issue ?
Using Istanbul...I'm trying to troubleshoot why some CIs have "DNS Domain" populated while others do not.In one case, I have a Windows Server CI with "DNS Domain" already populated. So I blanked out the "DNS Domain" field and saved my changes assum...
Hello,I want to create table with two column as below setting using script:Table Label: Computer IDTable Name: u_computer_idExtends table: Configuration ItemColumn label: Computer NameType: StringMax length: 90Column name: u_computer_nameColumn label...
I am attempting to pass Service Catalog variables from one RITM to another (via ebonding), however, one of the Packages that I was using to accomplish this, GlideappAbstractChoiceListQuestion, is not available within a scoped application. Does anyone...
I am attempting to figure out why our mid servers run at 100% CPU. Currently we have 2 Windows MID servers as a Load Balanced Cluster, both with 4 x 2.40 GHz cores and 8 GB of memory.I've confirmed that both servers have 25 threads under the conf.xml...
I need to change the password on the ServiceNow account that our MID Server uses, but am unsure if simply updating the password on the account and then on the MIDServer /agent/config.xml file is all that needs to be done. Are the MID Server Configura...
I am getting started with workflows in ServiceNow. I can see that the trigger for workflow is based on conditions. But can a workflow be triggered by some sort of user action? ie. i created "Form link" on incident form and i need to trigger a work fl...
Hello Experts, We need to set "home location" for a computer CI to location of a user to whom it is assigned. I see that, "assigned to" field is not a ref field to user table. in that case how can we set the value to what i need?
I have credential affinity records that haven't been updates since our ServiceNow instance went live in 2014. How often do people age out affinity records? Is there a ServiceNow Best Practice guide on this?
I have a situation which is described in a few posts which reference a know problem documented in PRB662349. How do I view this PRB and its status? Is it fixed, when was it fixed, etc. Thanks. Jay
Hi all, I have a new business rule that is working beautifully for mapping data from one table to another. This is working on insert/update and is currently working on new or updated records. However, I would like to apply this business rule to exist...
As per docs, Stale CIs is calculated based on the field Most recent discovery OOB, if most recent discovery is more than 60 days, CI is classified as Stale in CMDB Health dashboard. What is the case when discovery is not used ? How can we manage CIs ...
