What table are incident variables stored? Like if you create an incident from a record producer, the variables, what table or field are they in? The variables for Requested Item Variables is in the Variables Ownership [sc_item_option_mtom] table, ...
How can we configure the mobile view of Service Catalog record producers?
Hi,I am trying to discover storage devices and have configured CIM credentials. I have created a schedule with Storage IPs but discovery is not yielding any results. Unable to find what is the issue as the logs are not telling anyhting relevant to CI...
I have a service catalog item that allows the requestor to select any number of distribution groups, from a slushbucket, to become a member of. The catalog item 'workflow' simply creates a task for our helpdesk to manually acquire approval from each ...
Hi,Has anyone had any success in discovery "discovering" Hitachi SAN storage, - VSP's and HUS. Our storage guys are not sure what credentials they need to supply for discovery to work. They have not heard anything related to CIM credentails.
I have a curl command which is running perfect, I want to convert this into a REST Outbound Message, I 'm getting 500 [Internal Server Error]return codecurl -u username:123456abctoken https://endpointurl.com/api/methodnameIn the REST message configur...
All,I'm new to the ServiceNow platform and the world of custom probes/sensors and I have searched but cannot find what I'm looking for.I am looking for a way during Windows discovery, to look for a particular file (defined name/path) and gather the M...
Can any one please tell when we click on Discover now it will create discovery status in discovery status we find device,ECC queue,Discover logs and so on.Internally How it maintain the relation between tables.For example when i click on Discover Now...
How do I get the watermark of the email notification I'm sending out? I need to create a manual "approval" email notification with a manually-built mailto:link. The notification, when replied to, acts as a new email instead of an approval notificatio...
I have a process that requires a group of people be included on the watch-list of an Incident ticket. Rather than putting in each name, I'd like to set them up as a Group in ServiceNow and just include that group in the ticket watch-list. Looks l...
I'm trying to use ${URI_REF} in my client templates for notifications but instead of displaying the Ticket number as a hyperling it displays the full URL. I have set the body dictionary entry to HTML and that has not worked. I read a couple of ot...
We have a problem since we upgraded to Fuji, whenever a esx server gets identified, it changes the status of the CI in the CMDB to installed or in maintenance, we do not want discovery to control the status of the CI's and this is happening only for ...
We are in the process of using Discovery to build our CMDB. We have given our Midserver service account local admin rights on our servers to allow for Discovery. However, we cannot give this type of access on domain controllers. Has anyone run into a...
We have a number of Discovery schedules that we're trying to run periodically, however we are not sure how long each job will take to complete and we'd like to ensure that the next schedule doesn't start before the previous one finishes. Is there a w...
I have two tables that I would like to join together so that they would appear as one for reporting. One is a ServiceNow table (task_time_worked) and other is a table that we created which also contains time worked. The table we created is a standalo...