OOTB Notification in the Contract Management

MichaelBechtold
Tera Contributor

Hello together,

we want to use the Contract Module in the future.
There are diffrent Condition Check Definitions in it.

So I want to create a scheduled job, which check the event contract.expiration daily and send a notification.
Are there any OOTB Notificiation for it?

I don“t see any at the moment. How I should create it?
I want to send this notification not only to the contract administration, also another mail. Is it possbile?

 

Thank you in advance.
Michael

1 ACCEPTED SOLUTION

Martin Ivanov
Giga Sage
Giga Sage

There is an OOTB notification working with this event. Name: Contract Threshold breached, table: ast_contract

This (as long as I remember) sends 3 notifications, 3 months, 2 months, 1 month before contract expiration.

Please mark Correct and Helpful if my answer helps you resolve your issue. Thanks!
Martin Ivanov
Community Rising Star 2022


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024

View solution in original post

5 REPLIES 5

Martin Ivanov
Giga Sage
Giga Sage

There is an OOTB notification working with this event. Name: Contract Threshold breached, table: ast_contract

This (as long as I remember) sends 3 notifications, 3 months, 2 months, 1 month before contract expiration.

Please mark Correct and Helpful if my answer helps you resolve your issue. Thanks!
Martin Ivanov
Community Rising Star 2022


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024

Please take a look at the attached picture and the XML file with the notification


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024

You have the XML - you can go to the notifications list view, you can right click on any column header and go to Import XML. Then you should see the record in your instance.


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024

Hi @Martin Ivanov ,

sry for the question, but where can I find this notificication?
I have to define the recipients and so on.

I take a look at the System Notifications, but I don“t find anything.
Am I looking on the wrong site?

BR Michael