Operation Status 'Retired' even when Most Recent discovery is today in Intune Integration

[Sriram Pusuluri]

Hi Team,

In Intune Integration Operation Status 'Retired' even when Most Recent discovery is today. Operational Status is not changing in Intune Integration

But in AD integration Operation Status is Updating.

Can anyone help me how to check this or update this?

[Vikram Reddy]

Hi @Sriram Pusuluri,

This is almost always a Reconciliation Rule blocking the operational_status field for the Intune data source, not a timing or scheduling issue. Discovery touching the CI today just updates last_discovered, it does not automatically mean every field gets overwritten. Before changing anything, check:

• Under CI Class Manager, the Reconciliation Rules for operational_status on the Computer/Intune-mapped class, look for a filter condition such as operational_status is not Retired scoped to the Intune source
• The discovery_source value on the affected CI records, to confirm Intune is actually the winning source with the right precedence
• IRE debug logging (cmdb.ire.debug=true) while an Intune payload runs, to see exactly which rule is skipping the field

AD likely updates fine either because its reconciliation path has no such Retired-guard filter, or a higher precedence for that field.

Thank you,
Vikram Karety
Octigo Solutions INC