Operational Status keeps changing constantly

[Yolanda Herrera]

Hello Community,

Currently, we noticed that the operational status of servers keeps changing constantly by Midserver User

, even after they have been previously discovered, I came across this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1217508

but it doesn't make sense to me because in my case, it changes in the following manner every time that cloud discovery is executed:

1.- Operational - Retired
2.- Retired - Non-Operational
3.- Non-Operational - Operational

I've already checked the business rules, the pattern for Windows servers, the OSs - Pre Sensor, and the reconciliation rules, but it seems are not being affected by this, has anyone faced this issue before? 

Thank you!

[Rahul Priyadars]

How many cloud accounts u have?

All these server objects are part of same cloud account?

Regards

RP

[Estrell_pxt]

This KB article is not opening, we also facing the same issue at our environment as well, Do you get the solution to this issue?