Password Reset process options

[Rick Mann]

I'm in the process of setting up a new Password Reset process for my organization.   If I'm reading the following Wiki Article correctly, it appears that a process can either be setup as Self-service (public) or Service Desk, but not both.   I'm able to get either option working, just not at the same time.   Ideally, we'd like to have both options available for someone to reset his/her password (reset through a portal or contact a Service Desk).

Password Reset - ServiceNow Wiki

You can set up password reset to match your organization's preferred access method:

• Self-service: users reset their password over the Internet from a publicly accessible web page. Administrators must publish the URL to the password reset form.
• Service desk: users reset their passwords with the assistance of a service-desk employee over the phone or in person. Service-desk employees must have the password_reset_service_desk role to perform password resets on behalf of users.

Thank you for any assistance.

Rick

[majorluck4 · Accepted solution]

Rick,

You would setup 1 process for Self-service that would use a link for the users to access via a company portal or through the service catalog and then you would create 1 process that the service desk would use via the Password Reset > Service Desk link on the left hand nav.   What the wiki is trying to say is you can't use the same process for both but you can setup 2 separate processes to accomplish what you need.

[Rick Mann]

Joel

Thanks for the quick and easy solution.   I setup a public and Service Desk process, which both work as desired.   I should have thought to use two processes for my needs.

Thanks

Rick

[Preethi5]

hi Rick,

We got one requirement like we need to enable password reset module for one client. For others we are using AD authentication   (Self service service password reset module not required).

Can we enable this module for specific company or domain.

Also is it possible to inactivate this module if its required. Kindly advice.

Thanks in advance.

Regards,

Preethi

[majorluck4]

Preethi,

Domain separation for Password Reset is available in Helsinki see link below.

Domain separation for Password Reset

As for inactivating a plugin, once it is turned on you can't really inactivate it.   You can hide the Menu Application on the left nav but you can't really turn off the plugin once it has been activated.