Unable to update Visibility content to V 6.19.1
I am trying to enable plugins which have a dependency on Visibility content V 6.19.1. But i am unable to Update or install the required version.
Forum Posts
Error in discovery Identification sections in pattern failed
Hi, I am trying to discover the datacenters for AWS master account and i am getting the below error. But i am able to refresh the Sub accounts. Also i am not able to even validate the account from discovery schedules Identification sections in patter...
Failed to insert classified application of type: cmdb_ci_db_mongodb_instance
Hello, Some mongoDB instance running on a Linux server but those are not updating with a real time date. It means the server is update today and in most recent discovery I can see the status with today's date but the running mongoDB instance are only...
AWS Discovery Issue
Hi all,Our team have setup the Cloud service account for AWS with https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/it-operations-management/task/aws-create-creds-cloud-mgt.html However our team are facing the issu...
ITOM Licensing Usage Dashboard
Hi all!Do any of you know what is the purpose for the following tables? I was not able to find any documentation.Historical Licensable CI [sn_itom_licensing_itom_lu_historical_cis]UsageAnalytics Counts for Tables [usageanalytics_count]If you could pr...
Resolved! Discovery changing CI name everytime
Hi All,I am facing strange issue with discovery. A linux server with 3 dns names. Every time disovery runs it sets different CI name based on whatever dns name it finds first.Interestingly, host name is not changing and coming as correctly.For Ex.Lin...
Resolved! Network Router Pattern Extension
We've found that Discovery of Viptela routers fails to return the serial number from the device. To remedy that I've created an extension to the Network Router pattern. My extension mirrors steps 5.5 → 5.8 from the existing identification section of ...
How to Live Chat in RITM form
Hi Expert I have one user requirement to add "Live Chat" (see below screenshot) on RITM form so we can chat with any user through this chat. Can anyone share your experience here?
Discovery is not populating the FQDN field.
After running Discovery on new Linux Servers, the FQDN field is not being automatically filled in although it is possible to find the DNS and populate this information in the Host Name.Apparently this seems to happen with these new ICs in particular,...
Resolved! ACC Agent Showing Disconnected or Down
Please see attached image, I have been troubleshooting a while and trying to figure out why the agents are still showing disconnected or down after upgrading instance to DC.
Resolved! Which is difficult to learn ITOM or CSM and can be learned with PDI mostly?
Which one is easier to learn with PDI and documentation for the most part?Which Certification is easy to attain in terms of cost?
Duplicate ESX Server CI records are created by event type"HostAddedEvent" in vCenter Event Collector
Hi , The event type "HostAddedEvent" in vCenter Event Collector is generated when any host is added to the vCenter( Is this also generate event during migration ?) , We found that this event created a duplicate ESX server CI record even though we h...
Express List
Hi, I have created new express list with some conditions. Issue: I do not see the Group Alert in Express List. Is it the feature or some glitch?
Why midserver username is updating and creating a record in core_company table
Hello All,I have an issue where mid- server username is creating/updating a record in company (core_company) table. We dont want that record to be there. after deleting its getting created and updated and not sure from, where this record is loaded f...
Isilon Storage Discovery every time CI Name got interchange on Discovered device
Hello Dear, I need your help on Isilon Storage Discovery, After completion of Discovery I found every time CI Name got interchange on discovered device.It should populate like: isilon001-dus, and isilon001-fra Discovery -1 Discovery-2 #itom Thanks,...
