Hello, I'm trying to run a "Top 10" report that will show the most used (knowledge articles attached to incidents) per day in a list format with the daily use and a sum for the week to be run daily. I added a screenshot of our current method (based...
Can anyone tell me why the Network Gear table doesn't have an Operating System Field?
If a user has a CMDB _role does he considered as ITIL Fulfiller.
Can someone point me to the documentation that states how Operational Status is driven on the Virtual Machine instance class (OOTB)? We have VMs with State = Terminated and the Operational Status is showing as Operational for most and Non-operati...
I need to get information about mailbox type (O365 Group, User Mailbox, Resource account/usermailbox, Shared Mailbox, CONTACT RECORD, Distribution list in AD, Mail enabled Security Group, Forwarders, Guest Account)using exchange online PowerShell com...
What is the difference between alert clustering tags and alert clustering definitionand log analytics , rule based , automated , CMDB and text base alert group with example.
Hi all, We have requirement to enable cmdb integration with Cloud that is currently not support by ServiceNow OOTB pattern. I am trying to setup custom 'cloud resource' discovery pattern without luck. I am not able to figure out how to tigger the clo...
Hi,I would like to know what the reasons for ITOM Visibility usage could be to drop off after an upgrade to Washington DC.
Hi all, I'm looking for help on a discovery pattern extension that will take the current logged on user and populate a custom field called 'Most recent logged in user' on the Computer CI record. The rationale for doing this is that the 'Assigned to...
Just curious how others are / would handle the following situation. In our environment when we initially set up Discovery our Network team asked that we create targeted scans for hitting our F5 Load Balancer(s), that were separate from our larger Di...
Hi all,The attached Bash script installs a Washington DC MID Server on ARM64 Ubuntu.This may be useful for you if you virtualize Ubuntu on Apple Silicon, for example.It asks for User Input - Either an existing Config.xml file location , or Instance ...
We have followed ServiceNow docs and configured credentials, discovery schedule for DigiCert. But when run the discovery, still getting this error. And not discovering certificates. Mid server is working, and verified the parameters. Is there anythin...
Hi all, How to create/customize new GCP CI classes/ patterns which are not getting discovered via GCP cloud discovery? What are the steps to create GCP CI classes/ patterns? Below are the classes which needs to be created in CMDB table so, we can mon...
Hi All, My Non Prod Instance(Lower Instance) mid server is down due to Mid server version is not matching to Instance version .Instance Version - Vancouver Patch 9Mid server Version - vancouver Patch 8 could you help me to upgrade Mid server version...
Hi We are also facing a issue in our instance. Issue is that the discovery process creates "product models"(cmdb_ci_hardware_model) and it doesn't update it later so the CI / Assets are not updated properly. There is a case where for a Hardware Model...