Forum Posts
Scheduled template that generates a change on the third Tuesday of every month
Hi - We are looking to schedule a template that generates a change on the third Tuesday of every month with the same planned start/end times (Thursday 03:30-03:40). Scheduling the template works just fine but getting it to run on only the third week ...
Storage Volume Discovery
We are investigating the storage volume class in the CMDB and found that the following class are not populated:NFS File SystemSMB File SystemFile System SnapshotNetapp VolumeNutanix Storage ContainerRubrik Volume GroupCan anyone point me to the right...
Mid server not connecting target port 135
We have 2 mid server and using discovery for one device and one mid server was connecting target port 135 an discovered And another mid server not connecting port 135 Even I tried using command prompttelnet 10.0.0.1 135 is not working for one mid ser...
Resolved! Automatic choose Certificate Routing Policy on Automated Flow Certificate
Hi!We are about to start with the Automated flow in Certificate and Inventory management app.I have one question.in the form for Request new Certificate we have configured 2two Routing policies, both for CA Microsoft CA, but different templates.So wh...
How can we populate multiple variables on cloud catalog form dynamically?
Hi All,Could someone please help me in understanding how we can use variable rules on cloud catalog to population multiple fields at once? So for example if end user selects the business service on the form and then i want the application owner and t...
Setting Event Management Threshold
I have a requirement where I need to not create an Alert for the same node if I get a Clear from it within 10 minutes. So for example I receive an Event for Node1 at 10:23:00 with Severity as Major. Then at 10:25:00, I receive another Event from Node...
Closing a Primary Alert
Hi, When we are closing a primary alert, it is also cascaded to secondary alerts. How can we reflect the mandatory fields like business service, assigned to and assignment group of the primary alert to the secondary alerts prior to closure? Regards,M...
Could not resolve mid server for API request( Discover Google Cloud Datacenter)
I am facing issue while adding my Google Cloud account to my service now instance using Cloud Admin Portal.While discovering the data center i am getting Could not resolve mid server for API request error. I have Mid server properly installed and run...
How to Download Attachment from a URL
Spoiler I have done a third party integration. They are sending a URL which, I store in a URL field. Now, how can I download and attach the file in existing record?
Resolved! Alert executions not triggering when the state of the alert is updated
Hi Community, I am looking for an solution when I am trying to update the state of the alert, Alert executions were not triggering and its not calling the flow. Steps to reproduce: 1. Triggering an event manually through REST API and event processin...
Resolved! Predictive Intelligence for Service Map
Hi, Do we have a document explaining how Predictive Intelligence works for Service Maps ?
CI Change OOB Classification
If I have several classes of CIs that I want to classify as higher-order (e.g., Oracle Instance --> Database Instance) and some to a different class (eg. Linux Server --> UNIX Server), what is the best mechanism for me to do this? How would I go abou...
authentication for integration with google calendar
I am integrating SN with G-Cal, when a catalog item is submitted, it should create an event in google calendar. There are 2 methods of authentication and my questions are in red below.Oauth - The issue with the oauth method is:It probably expires and...
SNMP Discovery of Windows Servers
Hi I would like to discover Windows servers using SNMP :- SNMP credential works fine for servers - I prioritized SNMP classification over Windows classification However , when i try to discover a Windows server , the process failed after SNMP class...
