Differentiate the Discovery process and CMDB data about CI in Utah and Vancouver version
Want to know about the difference between the discovery process and CMDB fields of Utah version and Vancouver version in servicenow platform?
Forum Posts
Incidents are not creating from alert
Hi Team, There are some alerts which are not creating the incidents. I have checked the rule, the filter condition of that rule is like Configuration Item -> EMS Type is $(Source Name)(exmple)Configuration Item -> Environment is Pr...
Resolved! Cisco UCS Discovery Credentials
We are attempting to discovery Cisco UCS devices. I have credentials that should be admin on the UCS Manager. So far, our SN instance has been able to identify that the IP is a Cisco UCS via SNMP. Discovery then launches the UCS - HD pattern, b...
change the AVI LoadBalancer pool CI name
Hi Team, I have a requirement for AVI LoadBalancer pool CIs to follow a Naming convention: "Tenant\LB pool@AVI cluster" so that it is clear based on the CI name which load balance the pool belongs to.Example: abcd-107\adbcd-prod-pool@avi-mgmt-de-bhoC...
NetApp Storage discovery is failing
Hello All,I am discovering NetApp Storage devices.As per ServiceNow NetApp product documentation,1.Created AD account & provided ONTAP API read-only access to it.I have configured CyberArk Credential ID as a Basic Auth credential type in ServiceNow i...
Resolved! When i discover duplicate CIs we move them to Retired. Discovery is changing the back to installed
Hi All,When i discover CI i move them to Retired. Discovery is changing the back to installed. Can anyone suggest please how to fix this? Thank you.
mid server password change
Our mid server user has a new password and now our mid server is down. Is there a script somewhere i go to copy in the new password?
Resolved! Info MessageAgent {0} cannot be found in the MID server table
Hi, everyone! While Validating a new mid sever I get this message: Info MessageAgent {0} cannot be found in the MID server table. At the same time, in Event Management I get this alert:There is an error in the MID server: WARNING: Skipping adding DOL...
Best Approach for Adding Virtual IP Addresses to CMDB and Displaying Them
Hi Team, I have 170 virtual IP addresses that I need to add to the CMDB. I'm considering two possibilities:Direct Addition: Adding all virtual IPs directly to the CMDB.Discovery with IP Ranges: Using Discovery with IP ranges and schedules (running da...
Invalid Insert during AWS Service Account creation in SN
Hello Experts, Can someone please help with the below error. Not sure what is wrong with the data I am trying to put in the form. Thankyou in advance. Regards,Nirmal
how to get a session token in a discovery pattern for REST discovery
I would like to discover the HPE Oneview Global Dashboard appliance to retrieve hardware information using the REST API. I need to get an authorization session token but I am unsure if this is possible using the OOTB pattern steps. Or how else this c...
How to Change the Service Mapping Approach on an Existing Map?
Hi Folks: What is the procedure to follow if we have a tag based service map created but wish to create a new map for the same application service using say pattern based mapping? Thanks.
Resolved! Agent {0} cannot be found in the MID server table
Hello Guys, After installing mid server linux deb version, I'm getting this error when validating mid in the instance. Agent {0} cannot be found in the MID server table. Anyone ever had this problem?
Not able to see service mapping map
Hi, I am trying to config service mapping for application, but I am getting below error related to windows credentials: "Service Mapping triggered the horizontal discovery to find the host 10.*****., because this host was not in the CMDB. The horizon...
Midserver is down - i checked with the logs but couldn't find out whats the issue?
at com.service_now.monitor.base.AMonitorTask.run(AMonitorTask.java:29) at java.base/java.util.TimerThread.mainLoop(Timer.java:556) at java.base/java.util.TimerThread.run(Timer.java:506) 08/01/22 09:32:34 (955) RefreshMonitor.65 SEVERE *** E...
