I'm in the process of setting up a new Password Reset process for my organization. If I'm reading the following Wiki Article correctly, it appears that a process can either be setup as Self-service (public) or Service Desk, but not both. I'm able to get either option working, just not at the same time. Ideally, we'd like to have both options available for someone to reset his/her password (reset through a portal or contact a Service Desk).
Password Reset - ServiceNow Wiki
You can set up password reset to match your organization's preferred access method:
- Self-service: users reset their password over the Internet from a publicly accessible web page. Administrators must publish the URL to the password reset form.
- Service desk: users reset their passwords with the assistance of a service-desk employee over the phone or in person. Service-desk employees must have the password_reset_service_desk role to perform password resets on behalf of users.
Thank you for any assistance.
Rick
